AVP - TPSP SDM

Join us as a “AVP TPSP SDM" at The candidate is expected to work in a high intensity, results oriented team environment as part of the Markets Service Management team in Mumbai, which is virtual extension of Global Service Management team in London. The candidate will be responsible for supporting Lead Service managers with oversight of delivery of their Third-Party Service Provider (TPSP) services. The candidate is expected to interact closely with counterparts in other regions and senior stakeholders  and drive continuous improvement of BBPLC’s Third Party Risk Management, enabling more effective and proactive management of risk.

You may be assessed on the key critical skills relevant for success in role, such as experience with AVP TPSP SDM, as well as job-specific skillsets. Third Party Service Risk Management, good eye for detail and an ability to liaise with the Senior Business Managers and teams to ensure the timely and accurate delivery. This role provides the opportunity to make a strong immediate contribution for applicants who are proactive, tenacious, and eager to start.

Basic/ Essential Qualifications:

1. Service Management: Build and maintain strong relationships with third-party service providers, ensuring effective communication and engagement with business objectives.

2. Commercial Negotiations Support: Assist in negotiating contracts and terms with third-party service providers, ensuring favorable terms for the organization and adherence to agreed-upon service levels.

3. Service Delivery Assessment: Continuously assess the service delivery performance against the operational requirements to ensure that service levels meet business expectations and regulatory standards(if in place).

4. Performance Monitoring & Risk Mitigation: Monitor the performance of third-party services to identify potential risks, mitigate operational disruptions, and manage service-related incidents effectively.

5. Supplier Control Assurance & Continuous Improvement: Ensure that supplier controls are in place to meet regulatory and business requirements, and actively promote continuous improvement initiatives within the service delivery process.

6. Management of Service Agreement Changes: Oversee any changes to service agreements, ensuring all modifications are documented, communicated, and aligned with business needs.

7. Documentation & Asset Management: Ensure the Management of service agreement/document changes and maintenance of assets (e.g., IP, licenses).

8. Service Setup in Procurement System: Oversee the proper setup of services in the procurement system(Process Unity) to support seamless service management and ensure alignment with procurement process.

9. Retrospective Service Reviews: Conduct periodic retrospective reviews of service performance, identifying areas for improvement and ensuring the resolution of past service issues.

10. Service Management Information (MI) Review: Review and analyze service management information (MI) to provide insights into service performance and identify opportunities for optimization.

Desirable skillsets/ good to have:

• Demonstrated analytical skills
• Expertise at MS Office applications like Excel, PowerPoint and Word
• Understanding of financial markets and products
• Excellent communication skills (verbal/written)
• Strong interpersonal, communication and presentation skills, with a willingness to learn and challenge
• Experience in service management / risk management / governance
• Good communication skills, consultative business partnering approach with a collaborative style
• Attention to detail, strong analytical skills, comfort with influencing peers and stakeholders
• Leadership experience with ability to demonstrate where to manage to outcomes without direct line accountability
• MBA or Master’s Degree in Finance preferred
• experience in consulting, strategy or business management roles
• Experience of working with Third Party Service Providers in the financial industry
• Experience working in Procurement / understanding of Third Party risk
• Understanding of policies operating for effective Third Party management
• Experience of regulatory compliance, preferably in the financial services sector

This role will be based out of Candor TechSpace, Noida.

Purpose of the role

To manage and implement the service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices.

Accountabilities

• Management, oversight and implementation of the service management framework for internal service provision.
• Collaboration with teams across the bank to ensure adherence internal service management processes.
• Management of internal service change governance processes including oversight and maintenance of contractual agreements for internal service provisioning and oversight of BX hierarchy alignment.
• Development of reports and insights on internal service management performance and communicate findings to internal senior stakeholders.
• Participation in projects and initiatives to improve internal service management efficiency and effectiveness.
• Identification of areas for improvement to continually evolve internal service management through process improvement and automation, and work with business stakeholders to implement changes.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.