Commercial Manager

Join us as a Commercial Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You’ll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

Commercial Manager leverage new and existing data provided by wider areas to help manage performance across Business Banking, and they support Optimisation Managers who partner with colleagues across the business to drive data-led performance culture and identify optimisation opportunities to move the business forward (e.g. partnering with Shared Technology colleagues to access new data and build new tools to understand e2e funnel performance).

To be successful in this role you should have experience with:

• Good understanding of multiple disciplines relevant to the business (e.g. journeys/processes).

• Strong experience in data manipulations and business analysis.

• Experienced in mapping out front to back journeys to help identify funnel efficiencies & improvements.

• Good understanding of applicable regulation and policies.

• Awareness of copilot or any other agentic AI platform will be an added advantage

• Strong written and verbal communication skills.

• Good commercial acumen with analytical mindset and skillset (e.g. SAS, SQL, Excel etc) with experience of leveraging data/analysis to identify problems and support development of innovative solutions to improve business performance.

• Good communication skills with experience of providing accurate diagnostics and support to more senior colleagues ( to help them negotiate with and influence senior stakeholders (Director/MD level).

Some highly valued skills may include:

• PnL understanding (e.g. pricing, credit, income drivers) / commercial acumen.

• Good communicator with ability to manage stakeholders.

• Self-starter with ability to identify and complete diagnostics in undefined and ambiguous territory.

• Good presentation, written and verbal communication skills.

• Ability to run with a diverse workload and balance competing priorities effectively.

• Curious, with good problem solving skills.

• Previous experience and understanding of other areas of Barclays UK preferred.

You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. 

Job location of this role is Noida.

Purpose of the role

To drive the success of the commercial banking segment through market analysis, product development, sales and relationship management, risk management, and performance. 

Accountabilities

• Execution of market research to understand the competitive landscape, identify market trends and opportunities, and develop strategies to capture market share within the commercial banking segment, taking into consideration industry, size, and growth stage.
• Development of appropriate pricing models for different products and services, ensuring profitability while remaining competitive in the market.
• Development, implementation and management of innovative financial solutions, services and products aligned to the banks objectives and are tailored to the commercial banking segment, including loan products, cash management solutions, and trade finance services.
• Identification and forging of strategic partnerships with other financial institutions, technology providers, or industry experts to expand product offerings and reach new client segments.
• Management of key stakeholder relationships within target companies to understand their needs and recommend appropriate solutions.
• Development and implementation of sales strategies including the establishment of sales targets, identification of sales channels to reach potential clients and objectives for loan terms to support the negotiation process and development of service agreements.
• Monitoring of key leading and lagging metrics such as new client acquisition, loan volume, revenue generation, and market share to assess the performance of the commercial banking segment. Funnel and journey optimisation are key to delivery of service and commercial performance.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.