ER Case Management Specialist

Join us as an "ER Case Management Specialist" at Barclays, where you will provide specialist advisory and coaching to People Leaders on a variety of employee related topics covering disciplinary, conduct, performance improvement plan, grievance and sexual harassment matters.

To be successful as an "ER Case Management Specialist", you should be experienced in:                                                                     

• Practical generalist experience gained in an HR function advising People Leaders on a day-to-day basis on complex ER matters (disciplinary, conduct, performance improvement plan, grievance and sexual harassment matters) in a commercial and pragmatic way

• Prior experience of practical ER case management or advisory on complex matters for a medium to large blue-chip organisation. Experience managing ER matters across regions (UK, US, APAC) would be an added advantage

• Possess an understanding of issues affecting Employee Relations internally

• A good understanding of current employment legislation and policy application

• Influencing and stakeholder management skills

• Excellent verbal and written communication skills

• Excellent analytical and data skills, including intermediate use of Excel and M365 Office

• Using effective communication skills to ensure employees understand our message and the actions / recommendations that should be followed to resolve an issue

Additional Skills:

• ER Case Management experience working in the capacity of ER subject matter expert or as HRBP

• Experience working in global and complex organisations, preferably in financial services

• Experience of working with and analysing complex data sets

• Experience of interpreting and implementing HR Policy

Basic/ Essential Qualifications:

• Bachelor’s degree

• ER Case Management experience working in the capacity of ER subject matter expert or as HR BP

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Noida or Pune.

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required. 

Accountabilities

• Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.
• Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.
• Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.
• Production and deployment of ER training in coordination with our control partners with a focus on prevention.
• Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.