FCS Training Analyst

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Overall purpose of role

The role holder will be responsible for the planning, preparation and delivery of all training delivered within Group Financial Crime Operations. Leading with all internal and external inductions and the support in overseeing of associated accreditations and ‘route to competency’ journeys.

They will play a key role in supporting the operation with their short and long term training requirements, this will include creating new training where required and adapting current training in line with changes to policy and / or procedures as well as training in response to change using various delivery methods. They will be required to analyse trends across the operation to ascertain knowledge gaps and generate training in line with this.

Finally, the role holder will also play a key role in developing our online ‘Central Learning Portal’ utilising digital content to develop knowledge across all of GFCO and ensure there is a flexible approach taken to learning and development.

Key Accountabilities

The role holder will be accountable to the Training Manager for the following:

• Creating, planning and delivery of training material to the operation
• Providing SME support (where relevant) in your dedicated area
• Attending training forums within GFCO including supporting functions such as operations, QA and QC
• Delivering a fit for purpose training programme aimed to improve performance within the operations at all levels

Stakeholder Management and Leadership

The role holder will need to have the ability to manage expectations of the Training Manager and stakeholders within GFCO and be able to liase with stakeholders across all levels upto and including Director level.

Decision-making and Problem Solving

The role holder should have experience in delivering multiple projects with conflicting timelines and be at ease with calling out risks early to avoid problems in the future. The role holder will be expected to deliver a training programme with set expectations from the operations and therefore will need to be agile in approach to ensure the needs of the stakeholders are met whilst ensuring the training objectives set are achieved.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

Essential Skills/Basic Qualifications:

• Strong personal administration and technical skills.  Able to organise themselves and their work and bring structure to unstructured situations.
• Have experience of delivering training, preferably within a financial crime or highly regulated business environment.

• Will be, or have the ability to be, a subject matter expert in financial crime and to have or build a strong understanding of financial crime and policies (Transaction Monitoring, Sanctions, Screening, PEP/HR and Financial Crime Exits).
• Be a motivated, high-performing individual with proven experience of working at one with other colleagues, to achieve and often beat their objectives and assist others in doing so.
• To have, or the ability to develop, an excellent understanding of relevant systems (e.g. Customer System, Fircosoft, Fullserve, SAM8, OEDQ, Jetbridge, BOOST, Siebel and Central PEP Register).
• Strong PowerPoint, Word and Excel skills to aid with the delivery of training, evidencing and tracking of performance.
• Experience in managing stakeholders and the ability to communicate confidently both written and verbally across multiple stakeholder groups.

Desirable skills/Preferred Qualifications:

• A good understanding of financial crime operations, in addition to evaluating effectiveness of training while utilising metrics and business results to drive turnaround
• Able to cope and thrive in a high pressure and rapidly changing environment.  Willing and able to “roll sleeves up” and deliver what is required to meet the team needs.
• Strong experience in the training cycle, including training needs analysis, training design and delivery across a multi-site, and preferably a multi-cultural, organisation.
• Good knowledge of operational risk requirements and standards applicable to the relevant processes and procedures.
• Experience with using digital platforms to create online, interactive training materials.

Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives. 

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of the banking operational teams/colleagues.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within team and ability to escalate appropriately.
• Maintain Barclays branding, ensuring all materials are reflective of the standards; adhering to Barclays governance, standards and policies.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.