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Date live:
Nov. 26, 2024
Business Area:
India COO Customer Care BUK
Area of Expertise:
Banking Operations
Reference Code:
JR-0000004356
Contract:
Permanent
Where will you be located?
Take a look at the map to see what’s nearby. Train stations & bus stops, gyms, restaurants and more.
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Purpose of the role
To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required.
Accountabilities
- Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
- Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
- Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
- Support teams within the business operations function as needed, including risk management, compliance, and customer care.
- Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
- Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
- Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.
Analyst Expectations
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
