Workforce Service Lead

Join us as "Workforce Service Lead" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

To be successful in this role you should have below skills:

• Define workforce planning framework, interactions with downstream planning team for long-range initiatives​. Initially forecasting will be undertaking on a 12 month basis with a vision to build capability for rolling forecasts beyond that over time (up 3 years)

• Orchestrate annual and ad-hoc workforce planning cycles by coordinating inputs, timelines, and stakeholder engagement and define KPIs to monitor WFP plan effectiveness​

• Complete baseline estimates of workforce size, cost, skills and demand within the planning tool, leveraging historical trends and market insights to enable data-driven workforce planning.

• Analysis and presentation of workforce & financial data to provide insights into business performance, identify trends, and support decision-making.

• Shall we add the timeframes ; up to 12 months forecasts, with a vision to partner with the business on building rolling forecasts beyond that over time (up to 36 months)

• Development and implementation of business unit workforce & financial strategies, plans and budgets, using insights to evaluate the workforce & financial implications of strategic initiatives and recommend appropriate actions. This includes supporting businesses & HR teams identify the talent action plans (e.g. build, buy, borrow, bind, bot) required to deliver business plans.

• Development of workforce & financial models to forecast future performance, assess investment opportunities, and evaluate workforce & financial risks for business units, and to analyse the impact of business decisions on workforce &  financial performance and provision of recommendations.

• Cross functional collaboration to provide workforce &  financial insights and guidance to business unit stakeholders.

• Identification of opportunities and implementation of workforce & financial process improvements that streamline workforce & financial operations.

Some other highly valued skills may include below:

• Experience in building holistic workforce plans incorporating key HR and Finance dimensions of workforce size, cost, shape, locations and skills.

• Strong stakeholder management skills, working across a mix of HR, Finance and business teams, to support the development and proactive monitoring of accurate workforce forecasts.

This role will be based out of Noida.

Purpose of the role

To provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions.  

Accountabilities

• Development and implementation of business unit financial strategies, plans and budgets, using insights to evaluate the financial implications of strategic initiatives and recommend appropriate actions.
• Development of financial models to forecast future performance, assess investment opportunities, and evaluate financial risks for business units, and to analyse the impact of business decisions on financial performance and provision of recommendations.  .
• Cross functional collaboration to provide financial insights and guidance to business unit stakeholders.
• Identification of opportunities and implementation of financial process improvements that streamline financial operations.
• Support to business units in identification, assessment, and mitigation of financial risks, including provision of training and guidance to business units on financial risk management and compliance practices.
• Analysis and presentation of financial data to provide insights into business performance, identify trends, and support decision-making.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.