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Date live:
Jul. 04, 2025
Business Area:
Barclays Payments Merchant Services
Area of Expertise:
Banking Operations
Reference Code:
JR-0000062403
Contract:
Permanent
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Explore locationJoin us as a Customer Relations Officer - Complaints at Barclays, where you'll play a crucial role in ensuring customer satisfaction by effectively managing and resolving complaints. Your responsibilities will include engaging with customers to understand their concerns, providing clear communication and ensuring timely resolutions. Additionally, you will collaborate with internal teams to enhance service delivery and maintain positive customer relationships.
To be successful as a Customer Relations Officer - Complaints, you should:
Some other highly valued skills may include:
You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.
This role is based in Northampton.
Purpose of the role
To address customer questions, concerns or requests while maintaining customer service expectations.
Accountabilities
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.