Payment Gateway Team Manager

Join our Payment Gateway Team at Barclays as a Team Manager and help shape the future of digital payments. In this role, you will lead a high‑performing team of support and technical specialists responsible for the delivery, stability and continuous improvement of our payment gateway services. You will work across business and technology teams to ensure customers and merchants receive secure, reliable and seamless payment services.

This is a key role during a period of significant change and transformation. The focus is on strong people leadership, colleague engagement and the ability to lead teams through change while maintaining operational performance.

To be successful as a Payment Gateway Team Manager you must have:

• At least one year of people management experience, with a track record of leading and developing teams through change

• Strong organisational skills, with the ability to manage competing priorities in a fast‑paced environment

• Experience driving colleague engagement, performance and motivation within operational teams

Other highly valued skills include:

• Experience within payments, transaction processing or gateway environments

• Understanding of payment gateways or merchant services

• Exposure to incident management, service recovery or operational resilience

This is a Monday to Friday hybrid role, leading a team that operates across a 24/7, 365‑day rota. The role requires visible leadership and effective oversight of an always‑on support model. Travel is required at least quarterly and will be expensed in line with company policy.

This role is based in Northampton.

You may be assessed on key skills such as risk and controls, change leadership, business acumen, strategic thinking, and digital and technology, alongside job‑specific expertise.

We are committed to building a diverse and inclusive team. You do not need to meet every requirement to apply. If you are motivated by this role and keen to learn and grow, we encourage you to apply.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.