AVP - Senior Cyber Operations Service Management Analyst

Join us as a AVP - Cyber Operations Service management Analyst at Barclays, where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions.  

To be successful as a AVP - Cyber Operations Service management Analyst, you should have experience with:

• Bachelor’s degree in Information Security, Computer Science, IT, or a related discipline (or equivalent practical experience).
• 5–10 years of experience in Cyber Operations, IT Operations, Risk, Compliance, or Governance roles within a regulated enterprise environment.
• Strong understanding of Operational Risk and Control (ORAC) frameworks, issue management lifecycle, and audit processes.
• Hands-on experience in issue remediation tracking, root cause analysis, and closure documentation (closure packs/evidence packs).
• Proven ability to engage with internal and external auditors, including responding to audit findings and clarifications.
• Experience working with cross-functional stakeholders (risk, audit, technology, operations) to drive issue resolution.
• Strong documentation, communication, and presentation skills with attention to detail and accuracy.
• Familiarity with industry frameworks and standards such as ISO 27001, NIST, COBIT, ITIL, or equivalent governance models.
• Ability to manage multiple priorities in a fast-paced CyberOps environment with high accountability and ownership.

Some other highly valued skills may include:

• Exposure to audit tools, GRC platforms for issue tracking and reporting.
• Prior experience in CyberOps governance, control assurance, or regulatory compliance programs within large enterprises or financial services.
• Strong analytical skills with the ability to derive insights from risk and audit data and recommend improvements.
• Experience in stakeholder management at senior levels, including influencing without authority.
• Understanding of cybersecurity operations (SOC, incident management etc.) to contextualize audit issues effectively.
• Certifications such as CISA, CRISC, CISSP, CISM, ITIL Foundation/Intermediate or equivalent.
• Experience in governance reporting, metrics/KPIs, and dashboarding for senior leadership visibility.
• Structured problem-solving mindset with a focus on process improvement and control optimization.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.

Purpose of the role

To monitor the performance of operational controls, implement and manage security controls and consider lessons learnt in order to protect the bank from potential cyber-attacks and respond to threats. 

Accountabilities

• Management of security monitoring systems, including intrusive prevention and detection systems, to alert, detect and block potential cyber security incidents, and provide a prompt response to restore normal operations with minimised system damage.
• Identification of emerging cyber security threats, attack techniques and technologies to detect/prevent incidents, and collaborate with networks and conferences to gain industry knowledge and expertise.
• Management and analysis of security information and event management systems to collect, correlate and analyse security logs, events and alerts/potential threats.
• Triage of data loss prevention alerts to identify and prevent sensitive data for being exfiltrated from the banks network.
• Management of cyber security incidents including remediation & driving to closure.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.