L2 Application Support Site Reliability Engineer – Global Reconciliation Technology

Join us as a L2 Application Support Site Reliability Engineer – Global Reconciliation Technology at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions. 

To be successful as a L2 Application Support Site Reliability Engineer – Global Reconciliation Technology, you should have experience with:

•Having experience with Windows scripting is essential, as it enables the ability to read logs efficiently, suggest solutions, and implement automation where needed.
• Intellimatch, functional knowledge is important to provide audit support, including hands-on batch management expertise.

• Unix skills are also required, specifically access to the environment, familiarity with basic VI commands for reading logs, and the ability to write small scripts as necessary.
Databases, hands-on knowledge of MS SQL Server and Oracle is vital. This includes understanding triggers, procedures, indexes, and table structures to ensure smooth operations.

• Additionally, experience with Extraction Transformation Loading (ETL) tools such as Informatica is valuable. candidate should be able to read workflow monitor logs and extract queries from mappings or sessions to complete data loads.
• Lastly, working knowledge of resiliency or disaster recovery tests will help ensure our systems remain robust and responsive in challenging circumstances.

Some other highly valued skills may include:

• Good to have a working knowledge of Excel for data analysis, as it helps streamline information and draw meaningful insights ( talk business language).
• Being able to write small utilities or code to automate tasks is also a valuable asset, making our processes more efficient and less time-consuming.

• Additionally, familiarity with controls such as Incident, Problem, and Change Management is very important. This knowledge ensures that we can effectively manage and resolve issues in line with best practices.
• It’s also helpful to have experience with file transfer mechanisms on both Windows and Unix platforms, as this will support smooth data handling across our systems.

• Demonstrates the confidence to lead screen-sharing sessions on Command Center bridges, articulating issues, business impact, and resolution paths with clarity and composure. Able to translate complex technical challenges into simple, relatable language that enables all stakeholders to quickly understand the situation and make informed decisions.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.

Purpose of the role

To mitigate the impact of unexpected incidents by identifying, responding and resolving disruptions that threaten the banks IT services, operations and technological infrastructure through effective decision making and successful resource delegation. 

Accountabilities

• Development, implementation and management of major incident management programmes.
• Execution of responses to reported incidents from various channels including email, phone and monitoring systems, prioritised by its potential impact to the bank's IT systems, and provide regular status updates to affected stakeholders.
• Analysis of logs, system data and user reports to identify the root cause of incidents and determine the necessary course of action to resolve or follow escalation protocols to escalate incidents to the relevant team or individual for assistance.
• Execution of regular tests and simulations to test response procedures in the event of an incident.
• Documentation and analysis of past incident details, the steps to resolution and lessons learnt from each case to support the identification of recurring issues in the future, implement preventive measures to minimize future occurrence and to build a comprehensive knowledge bases of known issues.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.