Operations Change Management Specialist - AVP

Join us as Operations Change Management Specialist - AVP, you will be responsible for collecting, analyzing, and interpreting large datasets related to email communications. Your insights will help our company optimize email processes, improve customer interactions, and drive strategic initiatives. 

To be successful as Operations Change Management Specialist – AVP you should have experience with:

• Proven experience as a Data Analyst or in a similar role, preferably with a focus on email data. 

• Proficiency in data analysis tools such as SQL, Excel, and statistical software (e.g., R, Python). 

• Preferable detailed knowledge & experience of 2-3 of the following Product Families:

Securities 

Listed Futures & Options 

Foreign Exchange 

OTC Derivatives 

• Strong skills in the use of documentation, planning and presentation software tools e.g. Advanced MS Office, SharePoint, Visio skills, MS Access 

• Experience of Requirements Capturing to support a Robotic Process Automation (RPA) implementation 

• Ability to use statistical methods to support/disprove hypotheses, identify correlations, trends.  

• Ability to interpret, draw conclusions from data and communicate findings in clear and convincing manner to stakeholders. 

• Ability to liaise between the business, IT and the functions to create common terminology by moving away from technical or product specific references  

• Ability to negotiate/influence at senior level on project scope/cost/time options in order to decide optimum way forward. 

• Preferred Knowledge of operational modelling tools e.g. Blueworks Live, Clicktools  

• Preferred MBA (Finance) 

• Preferred Certified in Prince 2/PMP 

Desirable skillsets/ good to have:

• Bachelor's degree in Commerce/Science additionally a degree in data science, Statistics, Mathematics, Computer Science, or a related field.

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy. 

• Excellent communication and presentation skills. 

• Ability to work independently and as part of a team. 

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based out of Pune.

Purpose of the role

To manage the implementation of strategic change initiatives to enhance the banks operational efficiency. 

Accountabilities

• Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
• Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
• Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
• Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
• Comply with all regulatory requirements and internal policies related to change management.
• Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.