Mortgage Advisor

Mortgage Advisor | Barclays | Jersey.

Come join us as a Mortgage Advisor!

Our Mortgage Advisors are more than product specialists – they are trusted partners guiding clients through some of the most significant financial decisions of their lives. In this role, supporting the Crown Dependencies (Jersey, Guernsey, and the Isle of Man), you will work primarily with direct, relationship-managed and high net worth clients. This includes individuals with complex income structures or asset portfolios, requiring a bespoke and thoughtful approach to lending.

What makes this opportunity unique is the breadth of influence and responsibility it offers. You won’t just advise – you’ll manage the full mortgage journey from initial consultation through to completion, while also liaising with Credit Risk to present quality lending cases. You'll work closely with internal partners such as Relationship Managers and front office teams to ensure that clients receive the highest standard of service. Additionally, you'll play a key role in supporting business development activity, mentoring colleagues, and contributing to a culture of excellence across Crown Dependencies.

As a Mortgage Advisor in this space, your responsibilities will include:

• Providing tailored mortgage advice to Direct, Premier, Family Office, and High Net Worth clients, with a focus on quality outcomes.
• Managing the full end-to-end mortgage process, keeping clients and stakeholders informed from application through to completion.
• Presenting complex cases to Credit Risk teams with clear articulation of structure and risk.
• Building strong relationships across internal teams and collaborating closely with Relationship Managers to identify opportunities.
• Supporting external engagement by representing Barclays at broker meetings and business development events.
• Mentoring front office colleagues to improve mortgage referral quality and product penetration.
• Continuously seeking ways to improve the client journey, business performance, and compliance standards.
• Maintaining up-to-date knowledge of market trends, Barclays products, and regulatory responsibilities.

You’ll be part of a dynamic, supportive team within a prestigious and evolving international bank – where your advice, insight, and professionalism will make a measurable impact on both our clients and our business.

Essential Skills:

• Hold CeMAP or an industry equivalent mortgage advice qualification. This role will require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks.
• The successful candidate will understand the risks associated with mortgage lending, be able to credibly support challenging credit cases and have experience of dealing with complex client profiles.
• Maintain an up-to-date working knowledge of all group products and services.

Desirable Skills:

• In-depth understanding of the Jersey, Guernsey, and Isle of Man property market.
• Strong understanding of the MCOB responsible lending principles and the Barclays lending criteria for credit assessment and to have sufficient breadth of knowledge to be able to recommend bespoke solutions.

This role is based in Jersey.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To develop and manage the success of specific financial products and services, providing in-depth expertise on a particular product line, bridging the gap between product development, marketing, sales, and customer service. 

Accountabilities

• Provision of SME expertise on specific products and services to customers and colleagues, including features, functionalities, benefits, financial returns limitations, risks and compliance.
• Understanding of market trends, new features, regulatory requirements and potential risks, and analysis of data obtained from sales figures and, customer feedback, to support the product origination and development process, and communicate key findings to relevant stakeholders to improve product offerings.
• Response to customer inquiries, attending client meetings and obtaining a detailed understanding of complex personal / corporate financial circumstances to originate Credit resolution of issues, and provision of guidance on product usage.  .
• Presentation of the advantages and features of the product to potential customers, building trust and encouraging adoption.
• Participation in training sessions and workshops to share product knowledge and expertise with colleagues and other stakeholders.
• Participation in events, conferences, and other internal networking opportunities to showcase the product and generate interest.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.