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Date live: Sep. 23, 2024
Business Area: See job description
Area of Expertise: Banking Operations
Reference Code: JR-0000009715
Contract: Permanent
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Explore locationJoin our Sunderland team as a Customer Service Advisor, where you'll be the vital first point of contact for our customers, offering assistance and guidance with empathy, understanding, and a passion for delivering exceptional service. Working the night shift 8pm-7am on a hybrid basis, you'll play a crucial role in ensuring our customers feel valued and respected around the clock. In return for your dedication, you'll receive a generous shift allowance, along with the full support from a collaborative team and expert mentors. With comprehensive training and ongoing guidance, you'll have everything you need to thrive in your role at Barclays.
Purpose of the role
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.
Accountabilities
Analyst Expectations
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.