Americas Client Service PDS Sec. MO

Join Barclays as the Americas Client Service PDS Sec. MO, where you’ll have the chance to play a key role within the team that manages the operational functions for Listed Derivative (ETD) and OTC Clearing. The PDS Client Services team works closely with the PDS Business to provide exceptional service and optimal solutions to a large client base. In this role, you will manage client operations from mandate acquisition, to account go-live and beyond, provide world class client service, facilitating client during onboarding, managing daily margin requirements and queries along with other duties.

To be successful as an Americas Client Service PDS Sec. MO, you should have:

• Deliver exceptional client service by managing onboarding, operational workshops, and daily margin queries with professionalism and efficiency

• Drive process improvement by identifying opportunities to streamline and standardize workflows across listed and OTC clearing

• Enhance controls and collaboration by implementing risk-compliant efficiencies and partnering with PDS teams to ensure consistent, client-focused solutions

Some other highly valued skills may include:

• Proficiency in Microsoft Office Suite with a strong willingness to learn and adapt to internal systems

• Technical confidence and resourcefulness, by consistently seeking ways to enhance workflows and support team goals

• Ability to demonstrate team-player behavior, by contributing to team efficiency and improvement projects

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in Whippany, NJ.

Minimum Salary: $70,000

Maximum Salary: $140,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Purpose of the role

To manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. 

Accountabilities

• Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
• Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
• Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
• Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
• Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
• Compliance with all regulatory requirements and internal policies related to customer experience.
• Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
• Management of attrition by working closely with HR in implementing retention initiatives for work force.

Vice President Expectations

• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.