Client Data Operations Strategy Manager

Client Data Operations Strategy Manager 
Whippany, NJ

As a Barclays Client Data Operations Strategy Manager, you will facilitate the operations data flow to resolve client entities and mitigate duplicity risk. This is an opportunity to use a wide range of products and utilities to ensure comprehensive, timely and accurate operational oversight for teams, senior leadership, service buyers, audit activity & regulators.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

•    Accounting for client data connectivity success inclusive of performance metrics, client and employee experience, and performance guarantees
•    Partnering closely with Technology, and other functions within the Operations organizations within Barclays to ensure client data is exchanged in modern formats 
•    Managing relationship and execution with strategic vendor partnerships that perform work activities in the space of API connections and data exchange
•    Developing and implementing appropriate business procedures for the Client Data organization 
•    Acting as a point of contact for client reference data attributes
•    Defining, prioritizing, and maintaining workflows and operational queues for Client Regulatory Classification (CRC) and Shared Data Service (SDS) related client reference data attributes 
•    Documenting product requirements, user stories, and acceptance criteria to provide a clear and solid grasp for development teams
•    Participating in release planning, including prioritization of features, sprint planning, and coordination of cross-team dependencies

What we’re looking for:

•    Prior experience with customer-driven operations strategies and knowledge of client data implications within financial crime and KYC onboarding
•    Bachelor’s degree or higher in statistics, mathematics, computer science or a related field of study
•    Hands on experience with creating, maintaining and publishing exception reports
•    Proven track record applying industry knowledge and a data driven approach to improve client data Experience with customer-driven operations strategies

Skills that will help you in the role:

•    Exposure to tools/engines like Quantexa, D&B, Company House to gather entity information and ability to trouble shoot out of box scenarios would be an added advantage 
•    Exposure to tools like Alteryx, Python, SQL, VBA or data visualization tools 
•    Ability to own, present & explain complex scenarios/data sets & business insights to senior stakeholders
•    Ability to apply industry knowledge & data driven approach to improve client data

Where will you be working?

Our next-generation workplace in Whippany allows talented, passionate, down-to-earth colleagues to connect daily. With state-of-the-art work facilities and many added features like pool tables, cafés and a gym – it’s a place you can call home. Our office is minutes away from Morristown, known for its rich history and lively modern spirit. With bustling Manhattan easily accessible and a picturesque landscape here on the doorstep, Whippany really does offer the best of both worlds.

#LI-Hybrid