US Product Implementation Analyst

Embark on a transformative journey as a US Product Implementation Analyst. At Barclays, our vision is clear –to redefine the future of banking and help craft innovative solutions. The client implementation analyst is responsible for supporting corporate clients throughout the end-to-end implementation journey for digital channels and cash management products. The role partners closely with clients, relationship teams, and implementation project managers to gather requirements, coordinate onboarding activities, deliver training, and ensure successful adoption of banking solutions. The analyst serves as a trusted advisor, guiding clients through legal, security, and operational requirements while identifying and addressing implementation challenges. Success in this role is demonstrated through seamless client onboarding, a positive client experience, effective risk management, and a smooth transition into ongoing servicing.

To be successful as a US Product Implementation Analyst, you should have:

• Cash Management experience, including products and services such as ACH, SWIFT, Lockbox, and Check Imaging

• Ample written and verbal communication skills with the ability to clearly explain complex processes to clients and internal stakeholders

• Proven analytical, problem-solving, and decision-making abilities, with experience managing client issues and driving resolution

Some other highly valued skills may include:

• Previous experience supporting electronic banking or digital channel implementations, with an understanding of client onboarding and adoption processes

• Influencing and negotiation skills, with the ability to build effective relationships and support successful client outcomes

• Expertise in planning, organization, and process management, including the implementation of tools, controls, and operational processes to support business objectives

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role is located in Whippany, NJ.

Minimum Salary: $70,000

Maximum Salary: $90,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

Purpose of the role

To manage the scoping and implementation of products and services for newly onboarded and existing clients globally, helping clients leverage our product capabilities and delivering income for the business. 

Accountabilities

• Delivery of client Product & channel implementation projects from inception through to agreed closure and handover to business-as-usual.
• Collaboration with internal and external stakeholders to identify and implement products/services that meet client requirements.
• Definition, agreement, and execution of project management plans that meet client and internal stakeholder needs, delivering projects in a proficient and controlled manner.
• Day-to-day co-ordination of implementation activities including regular communications with stakeholders and monitoring progress against plan.
• Identification, assessment and management of risks/issues that should they occur, will affect delivery of project objectives.           .
• Provision of subject matter expertise and support to clients and internal stakeholders throughout the implementation project lifecycle.  Acting as a conduit to other subject matter experts across the business to ensure swift and accurate resolution of complex queries and issues.
• Development and implementation of procedures and controls to mitigate risks and maintain operational efficiency.  Identification of areas of improvement and providing recommendations for change across business areas and operations.
• Development of reports on performance and communication of trends and other findings to senior leaders.
• Identification of industry trends support development of operational best practices and inform product/service development.
• Participation in projects and initiatives to improve client service/implementation efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.