US Wholesale Lending Operations - Operations Readiness and Transformation Lead

Wholesale Lending Operational Readiness lead in support of LIQ Transformation program

Individual will have responsibility for ensuring all Operational Readiness activities in preparation of LIQ development releases .   Individual will have responsibility for management of project planning of all relevant tasks and will engage with other teams with ownership of specific deliverables on the plan.

Ops Readiness activities include but are not limited to :

• development of new and/or updates to existing impacted processes and procedures
• rollout of any required training to ensure appropriate level of knowledge transfer to the operations users on items included in operational releases
• management of release communications
• coordination of any data updates, access changes, implementation steps to ensure operational usability of the delivered functionality
• oversight and management of all user acceptance testing activities associated with release delivery including definition and management of necessary regression testing
• stakeholder management to ensure effective communication of upcoming activities to the impacted operations user community

Individual to be engaged in prioritization and scope management of the releases

Individual will partner with other areas of the firm outside TC5 that may need to be engaged to ensure Operational readiness of deliverables

Critical skills required

• Knowledge and expertise in LIQ application
• Investment banking lending experience working in Operational functions supporting lending origination, loan servicing and Loan trading closing and settlement functions
• Experience delivering large scale change initiatives to Operational teams ideally within a Wholesale Lending Operations environment
• Strong communication skills and proven track record of  effective stakeholder manage

Purpose of the role

To manage the implementation of strategic change initiatives to enhance the banks operational efficiency. 

Accountabilities

• Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
• Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
• Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
• Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
• Comply with all regulatory requirements and internal policies related to change management.
• Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.