Life Enhancing. Career Defining.

At a Barclays contact center, we don’t just take calls. We solve problems and provide suggestions. We help people out when they need a little extra, and if they have a little extra of their own we help them put it to work. We get to know our customers, and understand their lives so we can do what we do best for them: we help them to rise. Because we are not just creating the contact center culture of the future: we are creating places where we enable our customers to live their best lives, and our people can build their best careers.

What we do.

Our amazing contact agents work in a variety of ways to help our customers do what they need to do in their lives.

Huge ambition. Enormous potential.

We know that if we’re to offer the very best customer service, we need the very best people to deliver it. That’s why we’re creating an environment where we’ll support authentic, empathic, ambitious people to flourish. That’s why we’re making a huge investment in the very best tools and training that will help every colleague make the most of their own unique potential.

We’re talking careers, not jobs, for people who are motivated enough to walk through the doors we’ll open for them. Start in Customer Care, and before long you might find yourself moving into a speciality role, such as Elite – looking after our high profile customers – or Retention, where we do everything we can to keep the customers we have. You might move into Fraud, or Barclays Financial Assistance. Maybe you’ll look for a role outside of your team, in our Learning, Workforce or Quality teams. Perhaps you’ll be interested in management, in which case your first move will be upwards to a team leader role, and then we’ll help you to realize your ambitions, whatever they may be.

Start your journey.

We're always looking for people motivated to build a career of scope, who put the customer first, and believe in our core values of respect, integrity, service, excellence, and stewardship.

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“When I joined, I was the only female on my team. For me, it’s not just that I was the only female, but the only black female. I worked hard, I put in the hours and I helped to bring in good deals, so I didn’t feel as though being a female and an ethnic minority had any impact. They just looked at what I was good at and promoted me on my merits.”

Now, Selina is sharing her experiences and career advice with people throughout Barclays: “I mentor 15 people at the moment as well as run two network groups out of hours. One of those is for black ethnic minority females at Barclays, and the other is for females across job grades – the idea is graduates can socialise with the directors as well as other people across the business.”

However, just as gender and ethnicity should never be obstacles to progression, Selina points out opportunities in Wealth Management and Investments aren’t limited to people with financial experience: “I’m actually a lawyer by background. You don’t have to have studied economics, finance or maths to move into a banking role.”

And to anyone who worries banking might not be for them, Selina has this advice; “I think a lot of people come in and think this is a man’s world, but actually no it’s not necessarily the case”. One of the best bits of advice she received in her banking career came from a senior female in the Barclays Women’s Network: “She talked to me about what it is to be authentic and what it is to have integrity, and that you should never be afraid to bring your real self to work.”

“I was in meetings where I was the only female and the only ethnic minority, and I had to figure out how I was going to make an impact and be regarded as equal to everybody else around the table. So I did my research and would find out about at least one question, just so I was contributing and being heard. And now years later, I give the same advice to graduates.”