Vice President Client and Product Controls

Join us as Vice President Client and Product Controls, where you will play a pivotal role in covering a range of activities focused on regulatory/licensing related requirements and how they apply to multiple business units across the Investment Bank (including Markets, Treasury and Banking where applicable). At Barclays, every date is an opportunity to innovate. This role will include designing, monitoring, and assessing controls related to Product Governance (including Indirect Retail and Consumer Duty) and Customer Complaints.  You will need to be experienced in stakeholder management, production of management information and identifying when escalations are required as well as identifying opportunities for enhancements to existing processes and systems. The successful candidate will be interacting closely with stakeholders in other regions and functions. You will require strong organizational and analytical skills, an excellent understanding of Global Markets and Investment Banking products, a good understanding of how business controls are designed and implemented and an ability to priorities effectively.

To be successful in this role, you should have:

• Organize and lead Control governance forums. Leverage use of data and analytics to ensure Control Forums are insightful and conversations risk focused, while also overseeing the Controls framework.

• Provide Control SME input to ensure complete processes appropriately designed and fit for purpose, including Business and regulatory changes. Lead implementation of Risk & Controls Self-assessment process, manage escalations related to Risk Events, Issues & EUDAs.

• Undertake thematic/targeted reviews requiring specialist knowledge in line with business risk profile/priorities. Establish and deliver on proactive risk management processes, including but not limited to horizon scanning, read across of external risk events and regulatory matters.

• Provide SME input to incidents and post incident reviews. Perform analysis of historic events and external events and aid in driving a proactive risk management culture.

• Identify opportunities and co create solutions to simplify and automate CCO processes. Support in embedding a stewardship culture of simplification, automation and data analytics.

• Develop direct reports’ skills and performance through training & coaching, monitor their performance to ensure they meet required standards of conduct and performance and providing feedback on areas for improvement.

• Strong people management skills with ability to inspire, lead by example and to promote and encourage development of all team members.

• Capability to operate across a spectrum of Businesses applying risk skills and expertise to different Business processes.

Some other highly valued skills may include:

• Chartered Accountant/ Certified Internal Auditor/ CPA or equivalent qualification in Auditing or Risk Management with experience; Graduate / Postgraduate with at least 10 years of experience.

• Good understanding of front to back processes across diverse Banking businesses.

• Experience in Control Business Partnering, Controls Assurance and Risk Management, covering governance, control frameworks and processes, and other key aspects of operational risk management.

• Understanding and application of Data science and analytics.

• Experience of owning a regulatory framework, designing and overseeing controls which can be run across multiple businesses as well as delivering on business adoption.

• Strong stakeholder management skills and experience of operating in a matrixed environment (accountable to multiple stakeholders in different business functions), ability to communicate internal control concepts clearly in a business context. Ability to manage reporting lines and relationships across multiple disciplines.

• Ability to effectively priorities and work under pressure, independently and co-operatively in a team set up whilst being able to identify when external input from subject matter experts is required.

• Sound commercial judgment and overall understanding of the Financial Services Industry, particularly the business impact of the regulatory environment.

• Proficient in use of MS Office applications (Outlook, Word, Excel, PowerPoint).

• Hands on experience in designing and delivering on Data analytics Analytical mindset with excellent attention to detail and PowerPoint/excel skills, experienced in presenting to senior management.

• Pro-active and delivery focused, working to high standards of performance.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The location of the role is Chennai.

Purpose of the role

To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk.  

Accountabilities

• Knowledge of business areas, products, processes and platforms to be able to assess risk
• Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings.
• Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank’s control framework, prioritised by its severity to disrupt bank operations.
• Development of reports to communicate key findings from risk assessment including control weaknesses and recommendations to control owners, senior management, and other stakeholders.
• Execution of reviews to determine the effectiveness of the bank's internal controls framework aligned to established and evolving policies, regulation, and best practice.
• Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.