VP - Change and Delivery

Step into the role of VP - Change and Delivery where youWill be responsible for driving strategic transformation across Global Markets Operations under the IB Simplification agenda, with a sharp focus on Salesforce workflow optimization, Email Digitisation, and Gen AI implementation. As the Salesforce Product Owner, you will lead the design and delivery of innovative Salesforce solutions, partner with Technology and Operations teams, and embed best practices in change management and risk governance. This role demands strong business acumen, stakeholder leadership, and the ability to simplify complexity while influencing senior decision-makers.

You may be assessed on key critical skills relevant for success in role such as:

• Define and own the Salesforce product roadmap for Global Markets Operations.

• Drive end-to-end implementation of Salesforce workflows, ensuring scalability and compliance.

• Collaborate with Technology, Operations, and Business stakeholders to deliver digitization initiatives, especially Email Digitisation.

• Lead transformation programs aligned with IB Simplification objectives.

• Embed change management best practices across operational teams.

• Coach and mentor teams to adopt new digital tools and processes effectively.

• Act as a catalyst for change, inspiring confidence and embedding transformation across teams.

• Build strong relationships with SMEs and stakeholders, leveraging influence to secure sponsorship and support.

• Present complex information in a simplified, impactful manner for executive audiences.

• Build trust through data-driven insights and resolve issues at pace.

Desirable skills sets:

• Past expertise in business/process analytics and ability to translate into detailed requirements

• Experience implementing Operations and Technology projects, especially process optimization and automation.

• High-level understanding of trade lifecycle and product families across Global Markets.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital technology, as well as job-specific technical skills.

This role is based out of Chennai.

Purpose of the role

To manage the implementation of strategic change initiatives to enhance the banks operational efficiency. 

Accountabilities

• Management of strategic operational changes and initiatives to enhance the bank's operational efficiency and effectiveness, including the identification and assessment of changes on people, processes, and systems.
• Collaboration with internal stakeholders, including business leaders, project managers and SMEs to support business operation team and promote alignment between operations with the bank’s objectives.
• Development and implementation of change management strategies and effectively communicate the strategies so they are understood and adopted by stakeholders.
• Management and development of KPIs to measure the effectiveness of business functions, utilising data and technology to support the identification of areas that require improvement.
• Comply with all regulatory requirements and internal policies related to change management.
• Provision of guidance and support to stakeholders throughout the operational change management process through training and coaching.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.