Change and Engagement Manager- 9 Month FTC

Join us as a Change and Engagement Manager VP for 9-Month FTC to build strong and effective partnerships with the senior leadership of the organisation, advising on how to engage and influence employees to achieve the business’s goals, through an insight-based employee change and engagement strategy, backed up with outstanding execution capability.

As a Barclays Change Manager, you will be supporting the delivery and embedding of change, impacting colleagues across this area and the whole organisation. Working within the Change Management workstream, this role will support and lead on delivery of Change Management activity. Support includes developing a change strategy and supporting engagement plans and delivering required engagement activities, working with business to assess impact of change, build out readiness plans and track of readiness for each phase of delivery.  Maximising adoption of new processes and technology. 

Some of your key accountabilities will be:

• Develop and maintain change strategies, conducting key elements such as change impact assessments and developing people focused change

• Develop and maintain engagement plans for supported projects

• Participate in relevant project team meetings, representing the Change & Engagement team

• Gather required content for engagement materials and ensure content is written in a clear, concise language

• Produce required engagement materials, including email communications, briefing packs, articles, FAQs, etc

• Manage all change and engagement queries arising from supported projects and actioning in a timely manner

• Capture feedback and lessons learned on delivered change and engagement activities to continue to improve activities in the future

• Network with other change engagement leads in HR and across Barclays to align activities, where appropriate, and share best practice

To be successful in this role you must have:

• Extensive experience of understanding business requirements, change impacts and delivering impactful change activity and communications

• Ability to engage with change recipients, understand their needs, create and/or execute plans for successful landing of the change

• Ability to build and maintain relationships at all levels

• Proven ability to effectively influence and communicate at all levels

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To build strong and effective partnerships with the senior leadership of the organisation, advising on how to engage and influence employees to achieve the business’s goals, through an insight-based employee communications strategy, backed up with outstanding execution capability.

Accountabilities

• Leadership communication, using detailed, systematic insight research to help senior leaders understand employee sentiment, and empower them to communicate empathetically with their people.
• Business strategy alignment, building belief in the strategy of the organisation, and the progress being made, with a strong focus on the impact employees have on the client experience.
• Culture and employee proposition communication, designing and implementing communication interventions that influence individual behaviour to create a culture built on the Barclays Mindset; demonstrate why the organisation is a great place to work.
• Change delivery, creating communication interventions that build employee commitment and capability through organisational change.
• Crisis and issues management, working closely with the senior team as part of the management response, focused on the role of employees in engaging clients.
• Capability building, leading and developing a high-performing team, building individual skills and team capabilities.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.