Customer Due Diligence (CDD) Design SME

Glasgow, Scotland

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Date live: Sep. 09, 2026

Business Area: Group Economic Crime COO

Area of Expertise: Change

Reference Code: JR-0000098299

Contract: Permanent

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The Customer Due Diligence (CDD) Design SME will operate within the second line of defence, providing deep Financial Crime subject matter expertise across the end-to-end CDD lifecycle.

You will work across the end-to-end CDD lifecycle, spanning global businesses, systems, controls and processes, to design effective, risk-based CDD controls and enhance existing controls where required. You will translate regulatory expectations, policy requirements, risk principles and control objectives into clear, practical and implementable design solutions, that strengthen control effectiveness, support sustainable delivery and drive measurable Financial Crime risk reduction.

This is a strong opportunity to join a team shaping the future design of Financial Crime controls across the bank. You will work on complex, high-impact issues, partner with experienced stakeholders across Compliance, business, technology, data and change teams, and help deliver practical improvements to the Bank’s Financial Crime control environment.

To be successful as a CDD Design SME, you should have the following:

Regulatory and Risk Expertise: Advanced expertise in UK and international AML/Financial Crime regulatory requirements, regulatory expectations, industry guidance and emerging risk typologies, with the ability to interpret complex requirements and translate them into practical, risk-based CDD control designs.
CDD Control Design Expertise: Proven ability to design, optimise and govern CDD controls, translating Financial Crime risks into effective system and control requirements, and experience embedding compliance-by-design principles. Demonstrable experience shaping CDD design across complex programmes and control environments, managing interdependencies, identifying design risks, providing effective challenge, and supporting pragmatic, risk-based solutions that embed compliance-by-design principles.
End-to-End CDD SME Expertise: Deep practical expertise across the end-to-end CDD lifecycle, including Customer Risk Assessment, Identification & Verification, CDD/KYC, Enhanced Due Diligence and Ongoing Due Diligence, with a strong understanding of how CDD interacts with Screening, Transaction Monitoring, Intelligence, Investigations and Exits.
Requirements and Target State Design Expertise: Ability to define, review and challenge business, risk and control requirements, and target state solutions, ensuring clear traceability from regulatory expectations and risk drivers through to control outcomes and delivery.
CDD System Knowledge: Strong understanding of CDD systems, data flows, workflows and technology architecture, with knowledge of technology solutions that support CDD controls and experience contributing to technology-enabled control design.

Other highly valued skills include:

Broader Financial Crime exposure, including Sanctions, Anti-Bribery and Corruption, Anti-Tax Evasion and other Financial Crime risk areas.
Effective communication and stakeholder management skills.

You may be assessed on key critical skills relevant to success in the role, including risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills.

This role will be based out of our London or Glasgow office.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities.

Accountabilities

Identification and analysis of business problems and client requirements that require change within the organisation.
Development of business requirements that will address business problems and opportunities.
Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
Support the creation of business cases that justify investment in proposed solutions.
Conduct feasibility studies to determine the viability of proposed solutions.
Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Vice President Expectations

To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
Manage and mitigate risks through assessment, in support of the control and governance agenda.
Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
Adopt and include the outcomes of extensive research in problem solving processes.
Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.