Digital Colleague Experience Senior Service Designer

As a Digital Colleague Experience Senior Service Advisor, you will play a pivotal role in defining, shaping, and guiding the implementation of digital solutions that enhance the experience of all Barclays colleagues. Working closely with various functions across the Bank, you will be a senior advisor to key stakeholders, helping to translate business and colleague needs into actionable roadmaps and innovative digital experiences. This is a unique opportunity to influence the direction of Barclays' colleague digital strategy, ensuring it is both user-centric and business-driven.

Key Responsibilities:

• Provide expert advisory on architecture and design
• Collaborate with senior leaders across multiple functions to shape and deliver the vision for digital transformation across the bank
• Partner with business stakeholders to understand and translate strategic business objectives into clear, actionable road maps
• Contribute to creating comprehensive implementation strategies that balance business needs with technical feasibility
• Bring deep expertise in both legacy and SaaS technologies, guiding the design and integration of systems that deliver seamless digital experiences
• Act as a senior advisor working with HRTech, external partners, and internal teams (HR, IT Operations) to support the alignment of digital HR solutions
• Leverage insights from data and analytics to recommend continuous improvements and innovations

Ideal Candidate:

• Proven track record in digital transformation
• Strong experiences in HR systems (Workday) and colleague experience platforms, with a background in working in technologies such as legacy and SaaS
• Background in business analysis, consultancy or service management
• Strong communication and influencing skills, with the ability to engage and align a wide range of senior stakeholders
• Excellent strategic thinking and planning skills, with the ability to translate business objectives into actionable digital solutions and road maps
• Deep understanding of HR processes, digital tools, and technologies, combined with experience in developing systems that deliver tangible value to the business
• Data-driven mindset, with the ability to use analytics to drive decisions and measure success

Purpose of the role

To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. 

Accountabilities

• Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights.
• Participation in projects and initiatives to improve performance & optimisation   efficiency and effectiveness.
• Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes.
• Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations.
• Identification of capacity creation in operations using data and Management Information.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.