Business Operations Manager

Join us as a Business Manager at Barclays, working within the Corporate Client Servicing Team where you will work closely with senior leaders to translate priorities into action and ensure transformation and cost saving initiatives land effectively. You will help to forecast and track cost, headcount and the end-to-end implementation of change initiatives, engaging regularly with Business Partners. You will play a key role in analysing complex financial and operational data, defining metrics, and creating insights for the leadership team to identify efficiency opportunities. The role also involves Service Management support, performance reporting and ensuring that governance is adhered to.

To be successful as a Business Manager you should have experience with:

• Understanding of financials and workforce management, including forecasting, resource and budget planning, variance analysis.
• Service Management, performance reporting, governance and adhering to change processes.
• Stakeholder Collaboration - Working closely with cross-functional teams and influencing stakeholders at all levels to contribute to the bank's long-term cost and automation strategy.
• Ability to track multiple workstreams simultaneously, reporting delivery progress against requirements, challenging senior leaders, making recommendations for change. Delivery of continuous improvements.
• Ability to work with data - undertake analysis, problem solving and production of MD-Level presentations with clear narrative and data accuracy.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Some other highly valued skills may include:

• Ability to maintain close co-operative working relationships with multiple stakeholders and Business Partners.
• Strong problem-solving skills, clear and concise communication both written and verbally.
• Strong planning, tracking and delivery discipline.
• Strong Excel skills, familiarity with Barclays systems (Workday, Coupa).

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking, as well as job-specific technical skills.

This role is based in Knutsford with a hybrid working model of working a minimum of 2 days per week in the office.

Purpose of the role

To provide operating and administrative support to senior leaders, simultaneously shaping and executing long-term strategic change, whilst helping to navigate complex challenges in the performance of their roles

Accountabilities

• Implementation of Target Operating Model, business development, and financial and non-financial resource allocation, providing strategic insight and thought leadership.
• Strategic support to and oversight of demand pipeline and the book of work, including assistance in the development and execution of strategic initiatives, projects, research, and analysis to support decision-making.
• Support to and guidance for operational efficiency and colleague/customer/client experience within the organisation, including the identification of areas for improvement, streamlining of processes, and implementation of best practices to enhance productivity, effectiveness and experience.
• Management of of people plan, talent development and succession planning including the identification of high-potential employees, provision of mentorship and guidance, and support to leadership development and diversity initiatives.
• Communication with internal and external stakeholders, management of communication channels and ensuring effective coordination across different departments and teams.
• Participation in compliance activities such as SMR and other regulatory registrations/certifications, as well as support for crisis management and risk mitigation, including the development of contingency plans, coordination of responses to emergencies, and business continuity.
• Management of all organisational/team requirements relating to technology, real estate, people and communications in conjunction with relevant partners across the firm.
• Enablement of oversight of risk management and compliance with internal and external requirements, including internal Governance on critical control activities in partnership with the CCO team, such as Records Inventory and RCSAs.
• Cost control and workforce management of the Business/Function, including involvement in financial analysis and planning, forecasting, and monitoring of financial performance against targets.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.