Tech Resilience Analyst

Join us as a Tech Resilience Analyst, in Technology Resilience, working in this area we reduce risk to Customers, Clients and Colleagues by ensuring that our technology is recoverable following a disruption. You will be required to solve complex problems, drive solutions to them and deliver tangible outcomes.

There are two streams of work we are recruiting for-

End user device - ensuring all teams have the required device to support orchestration and recovery from a disruption event and these have been tested and validated. This will require influencing various teams across the organisation, defining strategies, gaining agreement on them and driving tangible outcomes.

Recovery acceleration - continuing to drive maturity with recovery capabilities, through automation, simplification and drawing conclusions from testing. This will require the ability to drive solutions to complex problems to improve our capability, with data analytics and modelling to inform our recovery capability

To be successful as a Tech Resilience Analyst, you should have experience with

Essential Skills

• Experience / knowledge in technology change delivery and resilience, with a strong understanding of these disciplines in the financial services industry
• Technical background and experience in Hosting, Database and Middleware technologies
• Good understanding of Cybersecurity frameworks and how to drive execution aligned to their best practise
• Experience of Resilience by Design principles and how they apply to building and testing resilience
• Data analytical skills using various sources of data and key insight from SMEs to draw conclusions, present proposals to solve complex problems

Some other highly valued skills may include

Desirable Skills

• Excellent interpersonal, communication, presentation, and influencing skills able to work with stakeholders (incl. CISO, Product Owners, Service managers)
• Demonstrate the ability to interpret and apply policies and standards, defining and documenting processes as well as amending existing processes to facilitate continual process improvement
• Business & Stakeholder Awareness; good understanding of broader functions in the Bank (e.g. Corporate, Markets, BUK) and working with key stakeholders in those areas

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

Location is Knutsford

Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

Accountabilities

• Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
• Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
• Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
• Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
• Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
• Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
• Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
• Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
• Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
• Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.
• Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.