Commercial Colleague Engagement Manager

Commercial Colleague Engagement Manager | Barclays | London

Come join us as a Commercial Colleague Engagement Manager!

SMART Investor is Barclays’ fast-growing digital investing platform, designed for self-directed investors looking to manage their investments online or via mobile. With over 67,000 new clients onboarded last year, we’re rapidly scaling and looking for innovative ways to empower both our customers and the colleagues who support them. The Commercial Colleague Engagement Manager plays a key strategic role in supporting this growth by ensuring that all front-line teams – from Premier Financial Guides to the Digital Investing Customer Servicing teams – are confident, capable, and equipped to talk about SMART Investor with clarity and conviction, driving great customer outcomes.

In this role, you will be responsible for ensuring all colleagues across a wide internal network – over 200 team members – have the right knowledge, tools, and materials to support customers on their investing journey. While you won't deliver training directly, you'll be the driving force behind enablement, working closely with the training team to shape learning content and communications. You will collaborate with product, marketing, data, telephony and branch leadership teams to understand performance gaps, deliver timely internal campaigns, and coordinate communications that help colleagues guide customers effectively through our digital journeys – from account opening to investing in ready-made portfolios or individual shares as well as topping up or setting up a regular investing payment.

There is an opportunity to manage one Assistant Vice President-level team member, helping translate business strategy into effective colleague engagement initiatives. This is a highly cross-functional role requiring strong people engagement skills, data confidence, and the ability to communicate with clarity and influence across all levels of the organisation, including senior leadership. Your work will directly impact customer experience, account acquisition targets, and overall digital investment growth.

Essential Skills:

• Excellent relationship management and interpersonal skills – able to motivate and influence diverse colleague groups across different teams and levels of seniority.
• Strong verbal and written communication skills – capable of translating complex investment topics into clear, engaging messaging.
• Confident with data analysis and performance reporting to identify opportunities, areas of improvement and support business decisions.
• Experience preparing and delivering high-quality presentations to senior stakeholders.
• Proven ability to manage multiple priorities across cross-functional teams in a fast-paced environment.
• Proficient collaborating with training and marketing functions to develop and roll out effective enablement materials.

Desirable Skills:

• Previous experience in financial services, particularly within investments or digital banking would be an advantage.
• Familiarity with internal communications strategies and colleague engagement best practices.
• Experience in managing colleague support or enablement across a branch or contact centre network.
• Experience at translating reporting data into meaningful management insights
• Management and people experience.

This role is based in London.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Purpose of the role

To identify and capitalise on business opportunities, expansion of the customer base, relationship management, and driving of revenue growth.  

Accountabilities

• Execution of market research and analysis to support the identification of potential opportunities, market trends, and customer needs, to develop strategies for business growth.
• Identification of leads through various channels such as networking, referrals, cold calling, and attending industry events.
• Management of existing client relationships to understand their needs and identify opportunities for cross-selling or upselling banking products and services.
• Development and execution of strategies to acquire new business and expand the customer base, including preparation of proposals, presentations, and negotiation of contracts.
• Collaboration with product managers, credit analysts, product specialists, operations, and other internal stakeholders to ensure seamless delivery of products and services to clients.
• Forecasting of sales targets and tracking progress against goals, including regular reports on business development activities, pipeline status, and sales performance to management.
• Contribution to the development of business development strategies and initiatives to drive revenue growth and achieve business objectives.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.