Consumer Duty Governance, Reporting and Outcomes Monitoring Senior Manager

Join us as a Consumer Duty Governance, Reporting and Outcomes Monitoring Senior Manager where your expertise and insight will directly influence how Private Bank and Wealth Management (PBWM) delivers on its Consumer Duty and Vulnerability obligations.

Joining at a pivotal moment, you will be part of a specialist team responsible for providing effective oversight across customer‑related regulatory areas—ensuring that the business meets FCA expectations and consistently delivers good customer outcomes.

This is an especially exciting time to join, with major projects already underway. You will play a key role in helping to evolve Barclays’ approach to customer outcomes governance, monitoring and reporting, driving meaningful change and impact across the business. You will contribute to significant work uplifting Consumer Duty policies, procedures, and frameworks across PBWM, ensuring they remain robust and aligned to evolving FCA expectations. Alongside this, you will help interpret and implement new FCA guidance, directly shaping how the organisation adapts to regulatory change. This role also offers the opportunity to work across group‑wide regulatory programmes, giving you exposure to the broader Barclays organisation and influence beyond PBWM.

In this hands‑on position, you will lead key regulatory oversight of governance, outcomes monitoring and evidencing, and reporting. You’ll support the Head of Consumer Duty Oversight in rolling out strategic changes, provide expert advice to PBWM business teams, and guide responses to regulatory or risk events with Consumer Duty implications. You will also lead the Consumer Duty and Vulnerability reporting to Executive Committees and Board, oversee training and rollout across the business, and help develop capability within the team and across the PBWM business.

To be successful as a Consumer Duty Governance, Reporting and Outcomes Monitoring Senior Manager, you should have experience of:

• Excellence working in a regulatory oversight or reporting role.
• Excellent understanding of Consumer Duty and Vulnerable Customer regulatory requirements.
• A good understanding of UK financial services regulation more broadly.

Highly valued skills for this role include:

• Developing outcomes-based management information and reporting in a regulatory context.
• Leading, overseeing, and delivering Executive and Board-level regulatory reporting and governance within financial services firms.
• Delivering and overseeing activities to deliver good customer outcomes and prevent or remediate risk events.
• Collaborating across 1/2/3 lines of defence teams and across large corporate organisations

You may be assessed on the key critical skills relevant for success in role such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in either London or Glasgow.

Purpose of the role

To provide data-led expert oversight and check and challenge on business and compliance matters to evidence that the organisation is operating in a compliance with Barclays legal, regulatory and ethical responsibilities. 

Accountabilities

• Identification and assessment of compliance risks through thorough reviews of business activities, changes, processes, testing and systems to.
• Identification and investigation of potential market abuse, including but not limited to, Insider Dealing, Unlawful Disclosure, Market Manipulation or Anti-Competitive Conduct.
• Conduct investigation of compliance risk events or breaches. Oversight and check and challenge of corrective actions and preventative measures to avoid future occurrences.
• Implementation of compliance policies and procedures in line with regulatory requirements and ensuring that the bank’s internal policies are aligned with international standards, including jurisdictional requirements.
• Collaboration with 1LOD, other relevant Compliance teams and legal, and relevant risk management functions to facilitate a comprehensive approach to compliance and risk management.
• Identification, investigation and oversight of potential money laundering, terrorist financing or other financial crime.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.