Content Client Strategy

Join us in the role of Content Client Strategy where you will maximise the value of the Research product through the targeting and marketing of content to Clients and ensuring best practice in negotiating and collecting revenue. The Content Client Strategy team provide analysis and client intel to ensure Barclays Research is maximising its revenues from content, and effectively utilising resources (written content, analyst time, Sales, client events and data). The team typically liaise closely with broker liaisons/COOs/Heads of Research at buy-side firms on how we can best meet their research needs and gather their feedback on our research offering. This client intel, alongside analysis of consumption and revenue data, is shared with analysts, research management and Sales so we can 1) continually evaluate our performance and the level of service being provided, 2) ensure the payment is commensurate to the services consumed, and 3) identify new revenue and upselling opportunities.

Essential skills:

• Proven experience within Client Strategy or similar industry experience
• Strong communicator. 
• Discretion and ability to handle confidential, sensitive, and legally privileged information.
• Strong knowledge of MS Office packages.

Desired skills:

• Experience with industry data – e.g. McLagan, Greenwich, Institutional Investor, Coalition
• Experience of MiFID II regulation and the research unbundling rules.
• Sound understanding of research consumption metrics.
• Working knowledge of industry systems – e.g. Bloomberg, Salesforce etc

This role will be based at 1 Churchill Place, Canary Wharf, London.

This role is deemed as a Certified role under the PRA & UK Financial Conduct Authority - Individual Accountabilities Regulations and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks

Purpose of the role

To maximise the value of the Research product through the targeting and marketing of content to Clients and ensuring best practice in negotiating and collecting revenue. 

Accountabilities

• Leverage data, analytics and feedback to understand our clients and competitive landscape; use the information to continuously monitor and decide where to allocate resources.
• Management, continual improvement and execution of the Research content monetization processes and agenda.
• Collaboration with internal and external stakeholders to identify opportunities and improvements to the monetisation of Research.
• Identification of and driving changes to systems and processes to continual improve the delivery to our internal stakeholders and Clients .
• Adherence to the highest standards of risk management and controls; identification of potential risks and help to develop strategies to mitigate those risks.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.