Head of Fraud Strategy and Transformation

This pan-fraud role will drive forward our transformation plans in Fraud, provide succession planning at D/MD level and support our leadership on cross-industry initiatives where Barclays have a key sponsoring role. Cutting across all fraud disciplines, this role will remove the key person dependency on the Head of BUK Fraud to lead on transformation and strategy activities.

1. Lead on Fraud Transformation for BUK Retail
Drive the design, planning, and execution of enterprise-wide transformation initiatives to enhance BUK’s fraud prevention capabilities across all fraud types, ensuring alignment with evolving regulatory expectations, use of new technology, bank-wide programmes and leading industry practice. Lead colleagues transferring from Fraud Needs Lab.

2. Operational Oversight of the End-to-End Fraud Journey
Work with teams across the bank to oversee the end-to-end customer journey, track progress against SLA/KPIs and develop action plans to address any areas operating outside of tolerance. Scope covers but not limited to: payment journeys, payment blocks, fraud cases, customer exits, complaints and interactions with other banks.

3. Executive Stakeholder Management
Partner with senior leaders across CAPL, LM, Customer and Digital, Global Fraud Management, CSO, Fraud Tech, Compliance, Risk, BX and Group Control to align transformation initiatives with strategic priorities, ensuring buy-in and effective governance at all stages of delivery. 

4. Transformation Program Delivery and Oversight
Lead cross-functional program teams to deliver transformation roadmaps, manage dependencies, track KPIs, and embed a culture of continuous improvement, while ensuring change is effectively managed across impacted functions.

Purpose of the role

To support the Risk Function in delivering it’s objective of safeguarding the bank's financial and operational stability by proactively identifying, assessing, mitigating, and monitoring risks across various business units and activities.

Accountabilities

• Development of strategic direction for risk, including the implementation of up-to-date methodologies and processes.
• Management of the risk department, including oversight of risk colleagues and their performance, implementation of risk priorities and objectives, oversight of department efficiency and effectiveness.
• Relationship management of risk stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third-party services.
• Adherence to the Risk policy, standards and frameworks, and maintaining a robust control environment.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.