Business Analyst

Join us as Business Analyst, where you will be responsible for:

• Understanding, analysing, and translating business problems into clear requirements aligned with organizational strategy.
• Creating and maintaining requirements documentation, including business requirements, functional specifications, user stories, and acceptance criteria.
• Conducting structured requirements‑gathering sessions, workshops, interviews, and data analysis with stakeholders across business, operations, and technology.
• Mapping current-state and future-state processes, identifying gaps, risks, and improvement opportunities.
• Working closely with Technology, Operations, Vendor Partners, and User groups to ensure solutions meet business needs and deliver expected outcomes.
• Supporting testing lifecycle activities including test case review, UAT planning, defect triage, and evaluating readiness for release.
• Monitoring delivery progress, validating requirement coverage, and ensuring traceability from concept through implementation.
• Communicating requirements, risks, dependencies, and delivery updates clearly to stakeholders and ensuring alignment across teams.
• Ensuring adherence to mandatory controls, including governance, ORACs, compliance, architecture standards, and data integrity requirements.
• Representing the business perspective in delivery forums, providing clarification, and supporting decision-making throughout the change lifecycle.

To be successful as a Business Analyst, you should have:

• Strong communication and stakeholder‑management skills, able to translate complex concepts into simple, actionable requirements.
• Ability to balance analytical thinking with practical delivery, prioritization, and structured problem-solving.
• Good understanding of technology components, data flows, integration points, and system behavior.
• Strong analytical mindset with ability to interpret data, identify patterns, and recommend insights-driven improvements.
• Customer-first orientation with focus on delivering solutions that drive measurable business value.
• Ability to influence, collaborate, and drive alignment across business, technology, and control functions.

Basic / Essential Qualifications:

• Bachelor’s degree in Business, Engineering, Computer Science, Finance, or a related field.
• Experience as a Business Analyst or working in similar change‑delivery roles.
• Hands-on experience with Agile tools and delivery practices such as Jira, Confluence, ADO, or similar.
• Experience writing detailed user stories, acceptance criteria, process flows, and functional specifications.

Desirable Skillsets / Good to Have:

• Experience within financial services, capital markets, private banking, or regulated environments.
• Working knowledge of APIs, data flows, integration patterns, and operational processes.
• Exposure to governance frameworks, risk processes, and regulatory/compliance requirements.
• Certifications such as CBAP, CCBA, Agile BA, or equivalent.

You may be assessed on key critical skills relevant for success in role, such as:

• Quality, completeness, and clarity of requirements and documentation.
• Stakeholder satisfaction and communication effectiveness.
• Ability to reduce rework by providing accurate, structured, and validated requirements.
• Contribution to predictable delivery, governance adherence, and risk/control alignment.
• Measurable business outcomes achieved through the solutions delivered.

Job location is Mumbai.

Purpose of the role

To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank’s technologies to enact the vision defined in the product roadmap. 

Accountabilities

• Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development.
• Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team.
• Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure.
• Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance.
• Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.