Business Support - Client Reporting

Join us as an "Associate" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

Client Reporting and Reconciliation AVP - This role is instrumental in delivering accurate and timely client reporting, managing reconciliation processes, and supporting the Vice President (VP) in overseeing operational functions. As the Deputy to the VP, this role involves providing operational oversight, enhancing process efficiencies, and ensuring exceptional service to high-net-worth clients.

Key Responsibilities:

1.Client Reporting and Analysis

•Prepare and deliver comprehensive, timely, and accurate reports for private bank clients.

•Collaborate with client-facing teams to understand reporting requirements and ensure alignment with client expectations.

2.Reconciliation and Quality Control

•Oversee daily, weekly, and monthly reconciliation processes for client accounts, investment transactions, and portfolio balances.

•Identify, investigate, and resolve discrepancies, working closely with operations, investment, and client service teams.

•Maintain stringent accuracy standards, ensuring data integrity in all client reports and reconciliations.

3.Process Improvement and Efficiency

•Analyze and identify opportunities to streamline reporting and reconciliation workflows, reducing processing times and minimizing errors.

•Collaborate with technology teams to implement automation and improve data flow across systems.

•Establish and monitor key performance indicators (KPIs) to track and enhance operational effectiveness.

4.Deputy to VP - Leadership Support

•Act as the primary backup to the VP for overseeing daily operations, ensuring continuity in service and processes.

•Assist the VP in managing team workload, delegating tasks, and providing guidance to junior team members.

•Lead or participate in cross-functional projects, contributing insights on reporting, reconciliation, and operational improvements.

5.Risk Management and Compliance

•Ensure compliance with regulatory requirements and internal policies for client reporting and financial operations.

•Support the VP in implementing risk mitigation strategies to safeguard client assets and private bank operations.

•Conduct regular audits and quality checks, preparing documentation for internal and external reviews.

6.Stakeholder and Client Engagement

•Serve as a point of contact for client relationship managers, addressing inquiries related to client reports and account discrepancies.

•Communicate complex financial information effectively, ensuring clarity and transparency for clients and internal stakeholders.

•Support the VP in client meetings by providing operational insights and updates.

Qualifications:

•Experience: Minimum 5-10 years in client reporting, reconciliation, or operations within private banking, wealth management, or investment operations.

•Education: Bachelor’s degree in finance, accounting, economics, or a related field; professional certifications (e.g., CFA, CPA) preferred.

•Technical Skills: Proficient in Microsoft Excel, experience with financial reporting software, and familiarity with investment management platforms.

•Analytical Abilities: Strong attention to detail, with the ability to interpret complex data and identify trends.

•Communication Skills: Excellent verbal and written communication skills, with the ability to interact effectively with both internal teams and clients.

•Leadership Skills: Demonstrated ability to take initiative, prioritize tasks, and manage projects, especially when deputizing for senior leaders. 

Job location is Mumbai

Purpose of the role

To support PBWM with day-to-day processing, reviewing, reporting, and issue resolution. 

Accountabilities

• Support with day-to-day Private Bank and Wealth Management initiatives including processing, reviewing, reporting, and issue resolution with regards to accounts, products and services.
• Support the management of the banks client relations to clearly identify their needs and provide a service that meets expectations.
• Collaboration with teams across the bank to align and integrate Private Bank and Wealth Management processes.
• Identification of areas for improvement and providing recommendations for change in Private Bank and Wealth Management processes.
• Development and implementation of Private Bank and Wealth Management procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Private Bank and Wealth Management performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Private Bank and Wealth Management Services.
• Participation in projects and initiatives to improve Private Bank and Wealth Management efficiency and effectiveness.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.