VP - Outsourcing Governance APACMEA

Join us as an Outsourcing Governance APACMEA at Barclays, responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. You'll manage the APACMEA Outsourcing Governance and service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices and Supplier Management team.

Purpose of the role

To manage the APACMEA Outsourcing Governance and service management framework for internal service provision including management of contractual documentation, service change governance and performance reporting, collaborating with business stakeholders and facilitating a consistent and efficient approach across all global Service Management offices and Supplier Management team.

Accountabilities

• Management of APACMEA Outsourcing Governance Process for both internal and external services, including oversight and maintenance of contractual agreements for internal service provisioning and the APACMEA Outsourcing register.
• Lead outsourcing governance forums and stakeholder engagement with regional /Local Service AE, Compliance, Supplier Management, Outsourcing Risk Officers and global counterparts to ensure transparent escalation, issue tracking, and timely remediation of control gaps or breaches.
• Drive and manage the lifecycle of the outsourcing arrangement from onboarding, on-going monitoring to  termination.
• Maintenance of APACMEA outsourcing governance documentation.
• Support outsourcing audits including regulatory inspections, thematic reviews, policy updates and process re-engineering to improve efficiency and reduce outsourcing risk.
• Participation in projects and initiatives to improve outsourcing governance and internal service management efficiency and effectiveness.  Ensures local nuances are articulated and addressed by global service management framework and Procurement.
• Identification of areas for improvement to continually evolve internal service management through process improvement and automation, and work with business stakeholders to implement changes

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.