Head of Group Tech Communication and Engagement

Essential Skills/Basic Qualifications:

• 10+ years experience in senior communications roles, delivering large-scale programs across multiple business divisions
• Proven track record leading communications at enterprise level
• Strong stakeholder management, capable of influencing C-suite leaders and working across diverse teams. 
• Exceptional writing, editing, and storytelling skills, with the ability to simplify complex technical topics.

Other highly valued skills include

• Knowledge and understanding of financial services industry
• Data analysis and content strategy expertise

New York

Salary / Rate Minimum: $220,000

Salary / Rate Maximum: $300,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Purpose of the role

The Head of Group Technology Communications and Engagementis accountable for defining and delivering the Group Technology Communications and Engagement strategy.  Aligned with the Group CIO Office, the role ensure communications are tightly integrated with the technology strategy and broader business goals, providing context for colleagues and enabling clarity, consistency, and measurable impact. The role will help to unify the technology brand across the Group Technology community and integrate with wider COO and firm communications teams to ensure strategic messaging and executive communications are engaging and appropriate for broader audiences.

Accountabilities

• Brand and Strategic Messaging - Define and deliver the communications and engagement strategy for the Group Technology community and for major technology initiatives such as AI, platform modernization, learning and skills development etc and partnership with Corporate Communications for initiatives that span bank wide
• Executive communication – Leadership content to promote key ideas, provide context and reinforce strategy
• Content and channel management - Create high-impact stories to boost employee engagement and knowledge
• Collaboration and governance - Partner with colleagues in Corporate Communications, Legal, HR and Strategic Policy to ensure accuracy and compliance with bank regulations, often in partnership with agencies
• External partnerships – Act as AE for key external partners engaged on communication aligned to technology recruitment initiatives
• Leverage data and employee feedback to shape communication plans and measure tangible impact
• Management of the technology communications and engagement team including hiring, training, mentoring, and setting and achieving team goals and ensuring that the team have the resources and support they need to be successful.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.