Assistant Manager : Procurement Systems Support

Join us as an "Assistant Manager – Procurement Systems Support" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

To be successful as an "Assistant Manager – Procurement Systems Support ", you should have experience with:

• Proven experience supporting P2P systems such as SAP Ariba / SAP HANA / Coupa / iCertis / ProcessUnity.
• Strong understanding of procurement processes and system workflows.
• Experience with system testing, including UAT and regression testing.
• Procurement systems support: Provide Level 3 support for procurement systems, resolving complex incidents and ensuring minimal disruption to business operations. Act as a subject matter expert for SAP Ariba / Coupa / SAP HANA / iCertis / Process Unity platforms.
• System upgrades & releases: Coordinate and support scheduled system upgrades, patch deployments, and release cycles. Collaborate with IT and vendor teams to validate changes and ensure smooth transitions.
• Continuous improvement & minor enhancements: Identify opportunities for system optimization and process automation. Lead or support minor works and enhancements to improve user experience and operational efficiency.
• Entity onboarding: Support the onboarding of new Barclays legal entities into the procurement ecosystem. Ensure seamless integration and configuration of procurement platforms to meet entity-specific requirements.
• Testing & quality assurance: Lead and support User Acceptance Testing (UAT) and regression testing for new features, enhancements and fixes. Develop test plans, execute test cases and document results.
• Stakeholder collaboration: Work closely with Procurement, Finance, Business users and IT teams to gather requirements, troubleshoot issues and deliver system solutions that align with business needs.
• Documentation & knowledge management: Maintain up-to-date documentation for system configurations, support procedures and training materials. Contribute to knowledge base articles and user guides.

Desirable / Good to have skills:

• Familiarity with incident management and change control processes
• Excellent problem-solving and analytical skills.
• Strong communication and stakeholder management abilities.
• Experience in onboarding new business units or legal entities into enterprise systems is a plus.

You may be assessed on the key critical skills relevant for success in role, such as experience with Procure to Pay Systems, as well as job-specific skillsets.

Location - Noida.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.