AVP Customer Care F&BM

Join us as a AVP Customer Care F&BM at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with Strong analytical skills, FP&A background as well as job-specific skillsets.

To be successful as a AVP Customer Care F&BM, you should have experience with:

Basic/Essential Qualifications:

• CA / MBA / ACA / CIMA / and good accounting knowledge    
• Strong analytical skills, able to identify key P&L drivers  
• FP&A background and experience (experience in direct costs, indirect cost management and reporting) added advantage     
• Strong Excel & PowerPoint skills
• Strong interpersonal skills and excellent communicator    
• Willingness and ability to take ownership of issues and manage through to a successful resolution

Desirable skillsets/ good to have:

• Attention to detail and strong organizational skills
• Ability to balance multiple critical requests from various stakeholders with outstanding precision
• Ability to develop and maintain constructive relationships with internal stakeholders across all levels and geographies of the organization
• Expresses thoughts and ideas in a structured and logical way
• Communication, influencing and negotiating skills with a record of working with Senior stakeholders
• Experience in operating in a multi-geographic, matrix organisation a plus, with proven ability to balance
• commercial, client, and regulatory needs across businesses and geographies

This role will be based out of Noida.

Purpose of the role

To provide financial expertise and support to specific business units or departments within the organisation, and act as a liaison between the finance function and various business units, helping to bridge the gap between financial data and business decisions.  

Accountabilities

• Development and implementation of business unit financial strategies, plans and budgets, using insights to evaluate the financial implications of strategic initiatives and recommend appropriate actions.
• Development of financial models to forecast future performance, assess investment opportunities, and evaluate financial risks for business units, and to analyse the impact of business decisions on financial performance and provision of recommendations.  .
• Cross functional collaboration to provide financial insights and guidance to business unit stakeholders.
• Identification of opportunities and implementation of financial process improvements that streamline financial operations.
• Support to business units in identification, assessment, and mitigation of financial risks, including provision of training and guidance to business units on financial risk management and compliance practices.
• Analysis and presentation of financial data to provide insights into business performance, identify trends, and support decision-making.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.