Credit Bureau Disputes Analyst

Step into the role of Credit Bureau Disputes Analyst at Barclays where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers from financial crime risks.

In order to be successful in the role you will need to:

• Have the ability to work in a “permanent Night Shift”, work in office 5 days a week through training and period to full production which is four to six months.   (Note: The USCB Bank Operation works in the window from 4 PM IST to 5 AM IST next day across 7 days a week)

• Need to have strong understanding of US Credit Bureau functioning, Bureau dispute issue handling and credit card product knowledge across US Consumer Banking (This will be preferred.).

• Strong Knowledge around US Regulations, Acts & Laws and Regulatory bodies like CFPB, BBB, FCRA, FDCPA, UDAAP, ADA, SCRA etc.

• Strong comprehension skills with ability to review and validate documentation to ensure compliance with policies, regulatory requirements, and internal control standards.

• Execute work requirements in relation to issues raised by customers in relation to their customer credit file as identified in processes and procedures, perform prescribed activities in a timely manner and to a high-quality standard. Collaborate with various business (Collections & Fraud) and internal/external stakeholders (US Based Credit Bureaus i.e. Experian, Equifax, TransUnion) to ensure timely resolution of customer Bureau disputes.

You may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Noida.

Purpose of the role

To support Payments with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support with day-to-day payments initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.
• Monitoring the banks payment operations to ensure that they are conducted in an efficient and effective manner and comply with the relevant regulatory requirements.
• Collaboration with teams across the bank to align and integrate payments processes.
• Identification of areas for improvement and providing recommendations for change in payments processes.
• Development and implementation of payments procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on payments performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in payments Services.
• Participation in projects and initiatives to improve payments efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.