Policy Assurance Manager

Join us as a "Policy Assurance Manager" is responsible for driving governance, assurance, compliance monitoring, audit support, and operational control activities across the Travel & Expense ecosystem. The role ensures adherence to Barclays Travel & Expense policies, strengthens internal controls, provides management insights, and partners with stakeholders to continuously improve processes, colleague experience, and compliance outcomes.

The successful candidate will act as a key point of contact for policy assurance reviews, audit engagements, exception management, operational governance, and strategic transformation initiatives across the T&E function.

Policy Assurance & Governance

• Perform ongoing reviews of Travel & Expense policies, controls, and processes to ensure compliance with internal governance requirements.

• Monitor policy adherence and identify emerging risks, trends, and control weaknesses.

• Prepare and present management information, assurance reporting, and governance updates to senior stakeholders.

• Management and monitoring of the banks operational team, through the utilisation of data and technology and the alignment of SLAs and KPIs, to ensure that service level agrees are met.

• Implement Third-Party Service Management in compliance with Barclays policy and Standards, escalating variance or issues in accordance with governance requirements.

• Collaboration with stakeholders to communicate service delivery performance and any resolve any potential issues

• Execution of training and support initiatives to improve the service quality provided by colleagues

• Identification of improvement areas within service delivery processes and procedures to remain efficient.

• Support implementation of policy changes and ensure effective communication across impacted teams.

Audit & Regulatory Support

• Act as the primary coordination point for internal, external, and regulatory audit requirements relating to Travel & Expense.

• Manage audit requests, evidence collection, issue tracking, and remediation activities.

• Ensure timely and accurate responses to audit queries while maintaining appropriate documentation and governance standards.

• Support control testing and validation activities across the T&E environment.

DetectX Exception Management & Compliance Insights

• Regular review and assessment of Audit exception triggers and policy breaches.

• Analyse exception trends and identify opportunities to enhance compliance behaviour.

• Develop actionable recommendations based on root-cause analysis and behavioural trends.

• Produce management reporting and insights packs highlighting compliance risks and improvement opportunities

Leaver & Mover Controls

• Oversee governance of employee Leaver, Mover, Non-operational absence controls.

• Ensure timely suspension and reinstatement of corporate cards in accordance with policy requirements.

• Maintain evidence trails, exception logs, tracking mechanisms, and management reporting.

• Escalate control breaches and unresolved exceptions wherever required

Process Improvement & Transformation

• Drive continuous improvement initiatives across Travel & Expense processes.

• Identify opportunities to simplify controls, improve colleague experience, and strengthen compliance outcomes.

• Partner with Technology, Procurement, Finance, HR, and Operations teams to implement system enhancements and process changes.

• Support testing, validation, and implementation of new functionality within Concur, DetectX, and related T&E platforms.

Operational Governance

• Support governance forums, project meetings, and stakeholder engagements.

• Maintain project documentation, Action logs and governance records.

• Ensure transparent communication of risks, issues, dependencies, and project progress.

• Provide oversight and challenge to ensure adherence to established governance frameworks.

Data Analytics & Reporting

• Utilise data analysis tools to monitor control performance and policy compliance.

• Develop meaningful dashboards and management reporting to support decision-making.

• Analyse expense trends, exception patterns, and operational metrics.

• Use insights to make recommendations that improve operational effectiveness and policy adherence.

Stakeholder Management

• Build strong relationships across Travel & Expense, Procurement, Finance, Risk, Audit, HR, and Technology teams.

• Act as a trusted advisor on T&E policy interpretation, governance, and control matters.

• Co-ordinate with stakeholders to drive effective risk management and resolution of Expense related issues.

• Support senior management in governance discussions and decision-making.

Essential Skills required for this job:

• Extensive experience within Travel & Expense, Finance Operations, Risk & Controls, Audit, Compliance, Shared Services, or related functions.
• Strong understanding of policy governance, controls, audit processes, and operational risk management.
• Experience supporting internal and external audits.
• Strong analytical and problem-solving capabilities.
• Demonstrated stakeholder management skills across multiple business areas.
• Advanced Microsoft Excel and reporting skills.
• Ability to interpret data and translate findings into actionable recommendations.

Preferred Skills required for this job:

• Experience with SAP Concur, DetectX and Workday platforms.
• Experience managing transformation projects and process improvement initiatives.
  

You may be assessed on the key critical skills relevant for success in role, such as experience with Front- to-back Business Processing, as well as job-specific skillsets.

This role is based out of Noida.

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.