NAPA Risk Oversight

Overall purpose of role

This is a pivotal Director role for Operational Risk and Risk Oversight, NAPA Services. Require a dynamic champion and engaging leader for the newly created ORRO TC, leading NAPA team to front run strategies and Business Requirements and support peers and stakeholders and emulate the Barclays Values and Mindset.

The core purpose of the role is to

• Lead technical functional review activity on the due diligence performed by Functions on proposals during the NAPA and Product Review process (whilst review is in flight).
• Partner with Business and Functions head to deliver the NAPA pipeline in line with Barclays Strategy and Commercial viability.
• Lead the strategic agenda, host committee meetings.
• Drive cultural change through superior employee engagement.

To succeed in this role, you will have subject matter expertise in most of the following disciplines:

• Operations, Technology and/or Operational Risk
• NAPA and Product Design and Review (PD&R)
• Compliance or Regulation, Fraud Risk, Legal
• Finance and/or Treasury / Treasury Risk

Key Accountabilities

As a member of the NAPA Services team, you are expected to be a trusted advisor to the Group Head of NAPA Services  and work in partnership collaboratively and productively with your fellow peers, colleagues across the NAPA and Product Review community and stakeholders to manage the NAPA and Product Review processes,  and Product Register.  You will have significant exposure to senior management across the bank.

You will be the key person of escalation for all aspects of this remit, and escalate, as required, to Group Head of NAPA Services

You will be actively engaged and closely managing the team to support you in delivering activities, with specific focus on:

• Rigorous technical review of the due diligence performed by Functions whilst proposal is in flight, this includes the review of actions and conditions raised, and their closure at point of proposal approval.
• Challenging stakeholders to enhance their due diligence on NAPA and / or Product Review proposals.
• Engaging with colleagues in BU NAPA teams, working side-by-side to enable a robust quality assurance of each NAPA proposal.
• Engaging with Employee Engagement team to embed continuous improvement through training
• Engaging with NAPA Services Conformance team to ensure continuity of review

And with this in-depth visibility, you will work with peers across NAPA and PD&R to:

• Drive continuous improvement through specific and general education to stakeholders and peers, enriching the quality of the proposals
• Identify controls and processes to be strengthened within the Policy and Standards

• Identify where question sets / artefacts need enhancement
• Augment governance and senior MI with appropriate narrative
• Collaborate on system and process changes

This role will enable NAPA Services to support the continued enhancement and effective operation of the NAPA and Product Review processes across the Group

Engagement

In-depth visibility, you will work with peers across NAPA and PD&R to:

• Drive continuous improvement through specific and general education to stakeholders and peers, enriching the quality of the proposals.
• Identify controls and processes to be strengthened within the Policy and Standards.

• Identify opportunities to build efficiencies in the review, challenge and related reporting processes.
• Identify where question sets / artefacts need enhancement.
• Lead cultural agenda through communications and training.

This role will enable Operational Risk & Risk Oversight team to support the continued enhancement and effective operation of the NAPA and PD&R processes across the Group

Stakeholder Management and Leadership

Candidate should develop, through fluid engagement, strong working relationships with multiple senior stakeholders across Business, NAPA and Product Review Teams, Compliance, Operational Risk and the wider Risk Function, as well as the business and other Functions, such as Tech.

Decision-making and Problem Solving

You will need:

• A solid understanding of all aspects of your remit and will be required to demonstrate strong decision-making skills related to these activities.
• Ability to manage competing demands and multiple responses / opinions, assimilate the information and draw the optimal conclusions.
• Well-developed judgment and problem-solving skills, and the ability to communicate collaboratively.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Barclays Policies and Policy Standards. Take full ownership for managing risk and strengthening controls in relation to the work you do in consideration of Consistently Excellent lens

Essential Skills/Basic Qualifications:

• Ability to lead team
• Subject matter expertise in one of the following disciplines:
  • Fraud Risk, Legal, Compliance or Regulation
  • Operations, Technology and/or Operational Risk
  • Finance and/or Treasury / Treasury Risk / USCB
• This role will have a significant overlap with US based teams and stakeholder
• Strong Control Framework background within Banking, preferably Product Governance
• Good understanding of banking product types across investment and / or retail banking
• Leadership of high performing team, managing multiple competing demands.
• Demonstrates strong stakeholder management.
• Positive and engaging attitude and the ability to inspire and empower team to deliver high quality deliverables
• University education

Desirable skills/Preferred Qualifications:

• Knowledge of MiFID and other product design standards / regulation
• Practical experience of quality assurance / audit review
• Deep knowledge of at least one banking product or asset class and full transaction lifecycle highly desired
• Practical experience of Operational Risk frameworks, Conduct Risk Frameworks, Conduct regulations, acquired with a leading bank/financial services organisation or consultancy and knowledge of the PD&R Policies and Standards more broadly and understanding of how PD&R is linked with other elements of the Operational Risk Framework e.g. RCSAs
• Practical experience of quality assurance / audit review

Purpose of the role

To assess the integrity and effectiveness of the banks internal control framework to support the mitigation of risk and protection of the banks operational, financial, and reputational risk.  

Accountabilities

• Knowledge of business areas, products, processes and platforms to be able to assess risk
• Collaboration with various stakeholders across the bank and business units to improve overall control effectiveness through detailed documentation of control assessments, procedures, and findings.
• Identification and investigation of potential weaknesses and issues within internal controls to promote continuous improvement and risk mitigation aligned to the bank’s control framework, prioritised by its severity to disrupt bank operations.
• Development of reports to communicate key findings from risk assessment including control weaknesses and recommendations to control owners, senior management, and other stakeholders.
• Execution of reviews to determine the effectiveness of the bank's internal controls framework aligned to established and evolving policies, regulation, and best practice.
• Implementation of adherence to the Barclays Controls Framework and set appropriate methodology of assessing controls against the Controls Framework.

Director Expectations

• To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..
• They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.
• Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.
• Escalates breaches of policies / procedure appropriately.
• Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.
• Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.
• Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.
• Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.
• Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.
• Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.
• Negotiate with and influence stakeholders at a senior level both internally and externally.
• Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.
• Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.