Process Advisor

Join us as a " Process Advisor" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You’ll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences.

Barclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for. If you currently hold a work visa sponsored by Barclays, or you would require sponsorship from Barclays, you must declare this as part of your application. Sponsored visas are role and entity specific, and any changes should be reviewed. It is important to ensure you are working on the correct visa at all times. Failure to accurately disclose your visa status or Legal Right to Work may result in your application or employment offer being withdrawn at any time.

To work in a team environment to log, the cases from Financial Ombudsman services and take appropriate action on the complaints. Processing complaints with the set of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service. The role holder may be required to work flexibly across a variety of different activities. Activities include investigation of both customer complex queries and complaints.

To be successful “Process Advisor” you should have experience with

• Logging of the complaints from Financial Ombudsman services.

• Analyse the case and make appropriate action.

• Adhere to quality control discipline, procedures and checks at all times

• Day to day query resolution, with upward escalation of more complex queries to the management team

• Report issues and concerns as soon as possible to SMEs/ team leaders/ managers etc. in time and with complete information, in which effort is made to prevent or limit possible damage

• Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

• Thorough solution of queries & identify improvements to processes

• Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions

Some other highly valued kills may include:

• Graduate in any discipline. Fresher or experienced candidates can apply.

• Detailed understanding of the business operational objectives, service standards and compliance requirements

• Fair communication skills & email etiquettes to manage clients / Stakeholders

• Flexibility in hours of work and ability to work changing shifts patterns and via hybrid working and also all 5 days working from office 9whenever required)

• Ability to work independently or as part of a team

• Achieving high standards and delivering results with accuracy and attention to detail

• Ability to comprehend given set of instructions and apply the same for day to day transaction processing

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

Noida

Purpose of the role

To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution.
• Collaboration with teams across the bank to align and integrate operational processes.
• Identification of areas for improvement and providing recommendations in operational processes.
• Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on operational performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in banking operations.
• Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

• To meet the needs of stakeholders/ customers through operational excellence and customer service
• Perform prescribed activities in a timely manner and to a high standard
• No people leadership roles at this grade.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
• Identify escalation of policy breaches as required.
• Take responsibility for customer service and operational execution tasks.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
• Work within well-defined procedures that may involve a variety of work routines.
• Demonstrate an understanding of the procedures.
• Evaluate and select the appropriate alternatives from defined options.
• Make judgements based on the analysis of factual information.
• Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.