Senior Analyst

Join us a Senior Analyst in the Deal support team. The Deal Support Team (DST) was setup in May 2008 with an objective to provide support to the Corporate and Business Banking origination teams through research and analysis. It provides end to end support in the deal value chain, right from prospect generation to pitchbook and engagement books to support initial client meeting or annual discussions with the existing customers.­­­­­­­­­­­­­­­­­­

Key Skills Required for this role:

• Knowledge of MS Office applications (Outlook, Word, Excel and Powerpoint)
• Excellent analytical and data interpretation skills including tools - EXCEL & Python etc.
• Market research expertise
• Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn-around times
• Knowledge and understanding of the financial services industry, in particular commercial or investment banking
• Knowledge of market and industry research tools, e.g. D&B Hoovers, Refinitiv, Capital IQ, etc.
• Fair knowledge of Financial Statements and ratios
• Solid market research skills using a variety of sources software packages
• Ability to deliver structured and effective market and industry analysis
• Communication skills
• Ability to synthesise and summarise information concisely
• Ability to speak internationally with ease
• Team work
• Enjoys working in cross functional and multi-national teams.
• Ability to drive own performance and achieve results.
• Take responsibility for own personal development.
• Attention to detail and quality of output.

Some of Highly Valued Skills may include:

• Preferably a Post Graduate or MBA or MBA equivalent
• Market and industry research experience, preferably for a Business research or consulting firm
• Relevant experience of working in a financial services institution preferred
• Passion for adding value to the business through the production of sound analysis and recommendations
• Flexible to work in shifts, particularly UK.

You may be assessed on essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. 

The job location is Noida.

Purpose of the role

To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. 

Accountabilities

• Support the provision of customer service through various communication channels including chat, email and phone.
• Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires.
• Collaboration with teams across the bank to align and integrate customer care processes.
• Identification of areas for improvement and providing recommendations for change in customer care processes, by providing feedback and coaching for colleagues on these highlighted areas.
• Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
• Resolution of customer inquiries and issues related to the bank’s products and services, including account balances, transactions and payments.
• Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness .

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.