VP - BPMS Acquiring Operations

At Barclays, we don’t just adapt to the future – we shape it. Embark on a transformative journey as VP - BPMS Acquiring Operations, where you'll spearhead the evolution of our effective management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations. This is a senior managerial position for leading c120 members of Barclaycard Payments Merchant Services (BPMS) supporting the Payments Acceptance Business. Leading Customer Service team (voice and non-voice) across multiple sub-processes and locations enabling world-class service for BPMS customers.

To be successful as a VP - UK Funds Credit Risk, you should have experience with: 

• Prior experience in Customer Service preferred.
• Identification of areas for improvement and providing recommendations for change in customer service processes.
• Experience of running transformation, automation on operations will be added advantage.
• Good organizational skills and exceptional attention to detail
• Proven ability to communicate effectively and build relationships across a wide stakeholder base.
• A proactive and professional approach to problem solving and decision making.
• Bachelor’s’ Degree / Master's Degree or equivalent.
• UK shift:
  o    Should be flexible as the operations run 24/7 for this function.
  o    Should be comfortable working on India holidays.
• Commute between both Gurgaon and Noida office as per business requirements.

Some other highly valued skills may include:

• A self-starter with good communications skills.
• Awareness of legislation and regulatory requirements affecting the Bank and customers.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

The location of the role is Noida, IN

Purpose of the role

To support Payments with day-to-day processing, reviewing, reporting, trading and issue resolution. 

Accountabilities

• Support with day-to-day payments initiatives including processing, reviewing, reporting, trading and issue resolution through lending technical expertise.
• Monitoring the banks payment operations to ensure that they are conducted in an efficient and effective manner and comply with the relevant regulatory requirements.
• Collaboration with teams across the bank to align and integrate payments processes.
• Identification of areas for improvement and providing recommendations for change in payments processes.
• Development and implementation of payments procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on payments performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in payments Services.
• Participation in projects and initiatives to improve payments efficiency and effectiveness.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.