Europe KYC Relationship Management Specialist

Europe KYC Relationship Management Specialist
Paris

As a Barclays Europe KYC Relationship Management Specialist, you’ll protect and bolster our front office relationships across Barclays Corporate & Investment Bank. You’ll provide a client service interface, offering translation & language support and capabilities, along with in Country regulatory specialties. This is an opportunity to join the Europe KYC Relationship Management team with a reporting line into the Head of Europe KYC Relationship Management, and be a liaison partner between the front office, operations, FinCrime and clients.  

We want to help Barclays become everything it can be in Europe. We’re building a truly European bank with the support of one of the world’s largest and most respected financial institutions, and this creates big career development opportunities for everyone involved. We offer challenging, career defining roles, and the opportunity to test your skills and try new ideas. This is your chance to stretch yourself and accelerate your progression.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

•    Providing front office support for escalations and priorities on KYC onboarding and refresh cases, working with operations and the business across countries to resolve  
•    Contacting for lingual assistance as well as client call attendance where necessary
•    Working towards becoming an in-country specialist on specific regulatory requirements, offering subject matter expertise to the wider operations and front office staff
•    Driving robust jurisdictional compliance and regulatory training across all staff and locations 
•    Assisting in specific country/regional change initiatives and process improvement across KYC Maintenance function globally by driving key project and stakeholder accountability 
•    Managing the metrics and work queues for the countries you are assisting with; looking to determine and resolve key productivity and control issues and trends
•    Working closely with operational SMEs to assist KYC Leadership in delivering an outstanding performance across the operation

What we’re looking for:

•    Fluent language and translation capabilities in French, English and ideally Portuguese
•    Excellent communication and stakeholder management skills, across all platforms, with the ability to flex styles to the needs of different colleagues, stakeholders and Clients
•    Exceptional time management skills to be able to proactively manage high workload effectively and to complete complex and high-priority tasks within target timescales
•    Commercial practice in the financial sector as well as understanding of Investment and Corporate Banking industry 

Skills that will help you in the role:
•    Experience with working in global matrix organisations
•    Analytical and complex problem solving skills, being able to balance the need to meet regulatory and risk management requirements along with excellent client and colleague engagement 
•    Prior experience with using the Corporate/Investment Bank’s computer systems (such as Customer Gateway, Jet Bridge, Swift, and Edocs)
•    Process optimisation experience across complex, regulatory in nature processes/projects including planning, delivering and successful execution

Where will you be working?
Dating from 1922, Barclays has a long-established presence in France. Today, from our office in Paris we provide a full-service Investment Bank offering to our local and global clients. Our integrated coverage model means we can provide our clients with access to deep expertise across sectors, regions and products. We deliver informed strategic advice, comprehensive financial solutions and risk management services, creating sophisticated strategies customized to meet our clients’ needs.

#LI-Hybrid