AV Senior Infrastructure Engineer

Join Barclays as an AV Senior Infrastructure Engineer role, where to build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. At Barclays, we don't just anticipate the future - we're creating it.

To be successful in this role, you should have below skills:

• Automation & Software Development (Python, PowerShell, APIs): Design and develop automation solutions, internal tools, self-service portals, and API-driven integrations that streamline onboarding, provisioning, compliance, reporting, and operational workflows across Microsoft 365, Zoom, Webex, ServiceNow, and related platforms.

• Platform Integration & Enterprise Workflows: Build and maintain integrations between collaboration, monitoring, and IT service platforms using REST APIs, webhooks, and event-driven architectures to enable data synchronization and automated business processes.

• DevOps, CI/CD & Source Control (Git, GitLab): Manage code repositories, release governance, automated testing, and deployment pipelines to ensure reliable, secure, and scalable delivery of automation and infrastructure solutions.

• Infrastructure Automation & Configuration Management (IaC, Ansible, Chef): Implement infrastructure as code and configuration management practices to standardize deployments, reduce configuration drift, enforce technical standards, and support large-scale device and platform lifecycle management.

• Cloud-Native Platforms & Linux Administration (Docker, Kubernetes, Linux): Deploy and support containerized applications and microservices on Linux-based infrastructure, ensuring scalability, high availability, and operational efficiency.

• Monitoring, Observability & Reliability Engineering (Splunk, Grafana): Build dashboards, monitor system health, analyze performance trends, and proactively identify issues to improve service reliability, capacity planning, and user experience.

• Incident Response & Continuous Service Improvement: Lead incident investigations, perform root cause analysis, identify recurring operational challenges, and implement engineering solutions that prevent future service disruptions.

• Enterprise Collaboration Platforms (Microsoft Teams Rooms, Zoom, Webex): Administer and enhance enterprise collaboration technologies, including room systems, conferencing platforms, device management, monitoring, and lifecycle automation across a global environment.

• Operational Excellence & Scalability: Apply automation, standardization, and engineering best practices to reduce manual effort, improve platform reliability, strengthen compliance, and support the growth of a large-scale collaboration services estate.

Some other highly valued skills may include below:

• Enterprise Collaboration & Conferencing Platforms (Microsoft Teams, Cisco Webex/CVI, Zoom):  Support and integrate cross-platform collaboration technologies, troubleshoot interoperability issues, automate provisioning, and enhance the user experience across Microsoft, Cisco, and Zoom ecosystems.

• Media Services, AV Technologies & Enterprise Webcasting:  Design, support, and optimize meeting room technologies, enterprise broadcasts, town halls, and webcasting solutions while improving media delivery performance and service reliability.

• Automation, Workflow Integration & Service Management (ServiceNow):  Develop and integrate automated workflows for incident, change, provisioning, and self-service processes to improve operational efficiency, governance, and user experience.

• Privileged Access Management & Enterprise Security (CyberArk, PAM, Secret Management):  Implement secure credential management practices, protect service accounts, integrate automation with enterprise vault solutions, and eliminate embedded credentials from scripts and applications.

• Enterprise Collaboration Infrastructure Engineering:  Leverage broad knowledge of collaboration, conferencing, AV, and workplace technologies to accelerate troubleshooting, reduce onboarding time, improve platform reliability, and deliver engineering initiatives more effectively.

• Content Delivery & Network Optimization (Kollective eCDN):  Optimize large-scale media distribution, improve broadcast performance, and reduce network utilization through enterprise content delivery and eCDN solutions.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Pune office.

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.  Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. 

Accountabilities

• Build Engineering:  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.