Business Analyst

The Business Analyst will drive end‑to‑end process excellence and transformation initiatives across US Consumer Banking (USCB) operations. The role focuses on identifying process inefficiencies and control gaps, delivering scalable improvements, and enabling automation‑led transformation in partnership with senior stakeholders.

Key Responsibilities

Process Transformation & Excellence

• Lead end‑to‑end (E2E) process reviews across USCB operational journeys (e.g., Disputes, Fraud, KYC, Payments, Servicing) to identify gaps, inefficiencies, risks, and manual touchpoints.

• Design process improvement roadmaps aligned to business priorities, regulatory expectations, cost, customer experience, and risk outcomes.

Business Case & Change Enablement

• Develop clear and compelling business proposals, including opportunity sizing, benefits, implementation approach, dependencies, and risks.

• Articulate transformation proposals effectively to senior leaders, enabling prompt decision‑making and sponsorship.

Stakeholder Management

• Partner closely with Operations, Technology, Risk, Controls, and Strategy teams to drive alignment and execution.

• Interlock with senior leadership to ensure initiatives align with USCB strategic objectives and regulatory requirements.

Automation & Digitization

• Translate business needs into well‑defined business requirements for automation and digitization initiatives

• Create Test strategy documents, Solution handover documentation, store test evidences and report out project status

• Actively support deployment of new‑generation automation solutions including RPA, workflow tools, and AI‑enabled use cases.

• Ensure automation solutions are control‑compliant, scalable, and aligned with Banking risk standards.

Required Experience & Skills

• Relevant experience in Banking Operations, Transformation, Process Excellence, or Operational Risk/Controls environments.

• Strong expertise in process analysis, gap identification, and operating model improvement within a regulated financial services environment.

• Proven ability to influence senior stakeholders, navigate complexity, and drive outcomes across matrixed organizations.

• Excellent communication, documentation, and interpersonal skills, with the ability to simplify complex processes for executive audiences.

• Working knowledge of automation technologies (RPA, AI/ML, workflow orchestration) and their application in Banking operations.

Preferred Qualifications

• Lean Six Sigma Black Belt certification (preferred, not mandatory).

• Prior experience supporting US Consumer Banking (USCB) operations or similar regulated banking segments.

This role will be based out of Pune.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.