Demand Analyst

Join us as a Demand Analyst at Barclays where you will be part of the Demand Management Team within Corporate Data Services (CDS) and will be responsible for various activities related to the management of the demand pipeline and work requests that arise for CDS’s services. Such demand arises from sources internally to CDS and from other areas of the Corporate Bank.

Activities include but are not limited to:

• Maintenance of the CDS Engagement Portal, where stakeholders raise work requests (PWRs) for CDS
• Maintenance of the work request Tracker
• Supporting and managing requests raised against current year’s interlocked demand
• Tracking financial and capacity interlocks
• Managing funding movements and change tracking
• Tracking spend against PWRs
• Tracking capacity vs do ability vs forecasts
• Tracking front door activities (i.e. lifecycle that sees PWRs raised, impact assessed, approved, signed off by client, and moved into delivery pipeline)
• Facilitating the work request approval processes
• Reporting and MI
• Dealing with queries regarding demand and funding
• Data quality monitoring, hygiene and housekeeping
• Training provision, etc.
• Key point of contact between CDS and stakeholders across a range of areas and levels of seniority
• Communicate clearly, appropriately and regularly.
• Frequently face off to VP/Director level stakeholders.

The Demand Analyst role would suit someone who for example:

has a background in data analysis with interest / experience in financials, or maybe a background in business analysis with an interest in data analysis and financials, or maybe someone with some financial background but with interest / experience in a more project and delivery focused environment.

To be successful as a Demand Analyst, you should have experience with:

• Ability to assimilate and analyse data, numeracy and an excellent eye for detail
• Strong Excel skills
• Strong oral and written communication skills – ability to communicate clearly and concisely, while demonstrating active listening and ability to be assertive when required
• Strong stakeholder management

Some other highly valued skills may include:

• Collaborative and influential
• Ability to challenge effectively and assertively to drive key outcomes in collaboration with CDS change leads
• Ability to analyse financial and project data underpinned by a keen eye for detail and ability / instinct to intuit & address data anomalies.
• SharePoint app design / development

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Analyst Expectations

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.
• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.