Technical Delivery Lead

Job Title : Technical Delivery Lead
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.  If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.

Hybrid Working 

Structured hybrid role:    
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home.  We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

Introduction:

To manage Execution Risk effectively, deliver on our Group strategy and satisfy all our stakeholders, we must deliver our initiatives consistently and transparently. Technical Delivery Lead apply the right processes, tools, methods and skills to manage the delivery of a project from business case through to closure

•    Responsible for the overall management control and end to end delivery of business and IT change projects, with a value of more than £1 million. Is accountable for creating project deliverables that meet or exceed the expectations of the project stakeholders.  This includes managing changes to the size or scope of those deliverables.  Directs, manages and co-ordinates team members, including those from suppliers and external vendors. 

What will you be doing?

Apply processes, methods, knowledge, skills and experience to manage risk and ensure project outcomes are delivered in line with expectations.  

•    Creating and managing the business case for the project, partnering the Accountable Executive (AE) and Programme Manager (where relevant), from inception through delivery to closure, ensuring that any changes to the detailed business case (DBC) for an initiative are identified, assessed, and then approved or rejected by appropriate governance
•    Being responsible for governance and oversight –  provide the framework for implementation, working with the AE and Programme Manager (where relevant) to establish a governance forum that is fit for purpose (having identified the key stakeholders) and facilitate the continuous review and approval of key delivery documents 
•    Determining, monitoring and managing to workforce and financial requirements, liaising with product and service delivery on resource requirements; supplier and vendor management; monitoring any supply related risks and setting up the initiative team with clear roles and responsibilities; ensuring ongoing costs and capitalisation meet MTP and budget requirements 
•    Ensuring that planned outputs deliver the agreed outcomes and that the outcomes remain relevant; course correcting where required to ensure the programme delivers on its aims
•    Providing and regularly reviewing an honest, transparent assessment of the project status and RAID (risks, assumptions, issues and dependencies) of the initiative, escalating via appropriate governance; completing (and maintaining) a Change Risk Impact Assessment (CRIA) where required

While projects can be standalone initiatives, Technical Delivery Lead may also work with a Programme Manager on a broader suite of objectives. Technical Delivery Lead focus on managing delivery risks proactively to improve the likelihood, frequency and scale of successful outcomes. They must be strong leaders, problem solvers and relationship builders.

•    Acting in partnership with the AE and Programme Manager (where relevant), using their experience and insight to help engage senior leaders, maintain a focus on delivering outcomes, remove blockers and resolve risks and issues and deploy appropriate governance and oversight of delivery (including the Project and/or Programme Forum)  
•    Taking responsibility for successful delivery in line with the relevant Policies and Standards by keeping a focus on outcomes; defining, monitoring and regularly reviewing the overall plan; ensuring benefits and outcomes are captured and validated throughout the project
•    Creating an environment of effective delivery by empowering the delivery team, leveraging their knowledge and expertise, learning lessons from past delivery, and by allocating work across the team in a way that makes the most of their skills while maintaining a focus on outcomes. Ensure all team members understand their roles and celebrate success.

What we’re looking for:

Technical Delivery Lead at Barclays require competence across the following areas:

1.    Conduct, compliance and professionalism: The ability to align with the Barclays Way - the Code of Conduct for the firm - meeting the expected values and behaviours governing all aspects of colleagues' working relationships with all stakeholders.
2.    Team Management and development: The ability to select, develop and manage teams, setting the standards for performance and ensuring a culture of development is in place.
3.    Change leadership: The ability to inspire, coach and empower others to deliver on a shared vision and outcomes for transformational change: leading by example and building strong relationships.
4.    Stakeholder and communications management: The ability to effectively communicate with, influence and manage stakeholders at all levels, taking account of their levels of influence and interest. This includes identifying, addressing and resolving differences between individuals and/or interest groups, using suitable channels for achieving clear outcomes, consensus and conflict resolution. 
5.    Business case management: The ability to identify, define, consolidate and document for approval the fundamental components of a change initiative (outcomes, benefits, risks, assumptions, dependencies, workforce and financials) as part of a commercially viable Business Case. This is used to validate the funding allocation for an initiative, setting a baseline, managed under appropriate change control, against which ongoing execution success is measured. This includes identifying and taking corrective action to manage within known constraints (time / resource / regulation).
6.    Requirements Management and Solutions Development: The ability to understand and interpret the requirements, specifications and proposed solutions of a change initiative, assessing the alignment to agreed outcomes and taking into account known constraints. This may include monitoring the outputs of either business or technical requirements and solutions activity, typically led by the relevant Business Analysis / product / service teams.  In this context, this skill is about ensuring the outputs, business outcomes and user stories that have been defined support the delivery of the agreed outcomes of a change initiative.
7.    Resource management: This is the ability to develop, implement and update demand plans for initiative resources (i.e. the workforce, products and services required to deliver the agreed outcomes). For programmes or portfolios, ongoing monitoring enables escalation of resource risks via the appropriate governance.
8.    Financial management: The ability to input into the relevant financial planning processes, agreeing budgets for change initiatives before developing a granular view of costs versus agreed outcomes and timings. This includes being cost / value aware, tracking costs versus budget, reforecasting when necessary, explaining variances and identifying risks. For programmes and portfolios, this includes monitoring aggregated cost profiles against budget, balancing under / over spend as appropriate.
9.    Risk and issue management: The ability to identify and monitor risks and issues, to plan and implement appropriate responses for mitigation or resolution, including escalations. At initiative level, this includes monitoring assumptions and dependencies.
10.    Supplier Management: The ability to secure the provision of any resources (i.e. products or services including workforce, software, hardware) needed for change initiative(s) from either internal and/or external providers - agreeing contracts, monitoring compliance, and managing variances and risks.
11.    Outcomes and benefits management: The ability to identify, define, evaluate, plan, track and realise the outcomes and  benefits of change initiatives. This includes determining a realistic assessment of what is achievable by when along with the links and dependencies; defining the key metrics / measures associated with benefits and outcomes; linking organisational value back to initiative outputs; defining how benefits will continue to be achieved in BAU beyond initiative closure.
12.    Business Readiness Planning: The ability to describe the steps needed to ensure any change delivered by an initiative is implemented successfully and effectively by the impacted business or service area. This includes defining a Business Readiness Plan, ensuring that any steps that need to be considered are identified and actioned appropriately. Effective business readiness planning is dependant on identifying and managing stakeholders to fully understand the impacts of the change to their business/service.
13.    Governance and reporting: The ability to establish and operate a governance model that defines clear roles, responsibilities and accountabilities for oversight of the execution of change initiatives. This includes honest/ transparent assessment of initiative status; the ability to escalate appropriately to resolve any risks or issues; the preparation of relevant reporting and initiative documentation for stakeholder review such as status reports, outcome roadmaps and programme interdependencies.
14.    Reviews and assurance: The ability to effectively monitor and continuously improve both the processes and the outcomes of change initiatives. This will typically incorporate 'lessons learnt' reviews at appropriate points, assessing the quality of outcomes and the processes followed to achieve them.  At portfolio level, this will include monitoring thematic risks and indicators of control adherence, taking action where needed to remediate any weaknesses in the controls; and identifying and implementing actions to drive greater maturity against key control indicators.
15.    Business and technical expertise: The ability to understand, interpret and adapt project, programme or portfolio approach to suit the business context and subject matter of a change initiative.

Skills that will help you in the role:

•    Engineering Graduation with working experience as a Project Manager/Technical Delivery Lead in a reputed organisation. 
•    Project management experience, ideally within the financial services sector
•    Ability to understand our customers, internal and external, their feedback and needs. 
•    Successful delivery of medium to large, transformational technology-enabled programmes.
•    Experience of working in a matrix management environment.
•    Strong stakeholder management skills.
•    Excellent communication skills with the ability to manage upwards and downwards
•    Financial services industry experience preferably with credit card/ loans/banking exposure
•    Proven ability to influence and manage across multiple teams and regions to deliver complex projects 

Where will you be working?
Pune


Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower 
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

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