WPC ProdOps - Engineer

Join us as WPC ProdOps – Engineer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness remove entirely technology to evolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a WPC ProdOps – Engineer you should have experience with:

• Experience required in Exchange On premise & (Exchange Online), M365 Services and Citrix
• Working knowledge on Exchange or O365, Azure AD, Intune, MS Skype or Teams, Citrix / VDI will be an added advantage.
• Email Gateway including Proof point, McAfee Email Gateway & Trust wave Secure Email Gateway (formerly Mail Marshal).
• Proficiency with Windows Server (2016/2019/2022) and Active Directory, including Group Policy.
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP), VPNs, and firewalls.
• PowerShell scripting skills for automation and administration tasks.
• Experience with MFA, SSO, and identity management solutions.
• Very good understanding of IT infrastructure and systems integration in enterprise environment
• Strong problem-solving, critical thinking, and analytical skills.
• Experience in providing end user & system support.
• Experience working into 24/7 Operations support on Above technologies. 

Some other highly valued skills may include:

• ITIL Foundation, Office 365 (Exchange Online, Azure AD, Microsoft Intune)
• (MCITP) - Enterprise Messaging administrator 2016/19, Microsoft 365 Enterprise Administrator Expert
• MD-101 for managing Modern desktops
• CCP (Citrix certified Associate & professional)
• MS-101: Microsoft 365 Mobility and Security
• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Security, Compliance
• Identity Fundamentals

You may be assessed on key critical skills relevant for success in role, such as

risk and , change and transformation, business acumen, strategic

thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure.  Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. 

Accountabilities

• Build Engineering:  Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation:  Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork:  Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

• Will have an impact on the work of related teams within the area.
• Partner with other functions and business areas.
• Takes responsibility for end results of a team’s operational processing and activities.
• Escalate breaches of policies / procedure appropriately.
• Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
• Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Make evaluative judgements based on the analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
• Guide and persuade team members and communicate complex / sensitive information.
• Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.