Risk Relationship Manager

Join us as a Risk Relationship Manager within our Private Banking team based in Jersey.

The Fiduciaries segment is the largest segment of the Crown Dependencies business. The team delivers revenue of circa £130m p.a. which is projected to grow significantly over the next 3 years. It services some of the most valuable clients in Barclays providing these clients with a full range of banking and Investment solutions.

The primary purpose of role is to create capacity by leading the co-ordination of risk management and oversight for existing Relationship Teams and ensuring all risk items remain on track, allowing remainder of the team to be more proactive in driving sustainable growth (sales). This role is operational risk support as opposed to strategic risk decision making required at Counterparty / Fiduciary level. Any commercial decisions for maintaining relationships sit with the Relationship Directors in the cell to ensure commercially viable relationships.

The new role will not have any defined activity/commercial objectives, however, will be expected to demonstrate client regular engagement; commercial conversations; opportunity discovery etc. as part of their ongoing risk management agenda.

The role holder will have the sign off authorities and profile as a Relationship Manager, in line with Global CDD Policy & Procedures.

The role holder will work in tandem with the Account Executives who are responsible for service management to ensure Consistently Excellent client engagement plans are in place and executed, as well as the wider fiduciary relationship team.

Essential Skills/Basic Qualifications:

• Previous experience working within financial services
• Understanding of regulatory and risk environments
• Demonstrable experience of collaborating and presenting to senior stakeholders

Desirable skills:

• Previous experience working within a Banking or Trust environment
• Excellent relationship management experience
• Previous experience in a regulatory or risk role

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Jersey.   

Purpose of the role

To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long-term success. 

Accountabilities

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.