Retail Banking Summer Intern Programme 2025 Sunderland

Summer Internship Programme Overview
Join us as a summer intern and discover the world of finance and technology. Dive into our culture, engaging in real projects that offer a comprehensive business overview. Select your desired business area for an in-depth introduction, taking on immediate responsibility guided by a mentor and line manager. Forge connections, explore new horizons, and unlock growth opportunities in this 8-10 week journey. Join us during the summer of your penultimate year of university to build skills, expand knowledge, and embark on an impactful path towards a promising career.

Why the retail banking internship programme?
This is your opportunity to join the team that designs and drives brilliant customer experience across Barclays. It’s where we delve for deep understanding of our customers’ needs and ambitions. It’s where we dream up just the right products to help them along the way. It’s where we craft truly connected customer journeys, ensuring great interactions at every single touchpoint. And it’s where we keep our eyes on the future, shaping what the best customer experiences will look like for years to come.

At Barclays, you’ll be surrounded by people who will help you achieve your ambitions. Our collaborative, supportive environment gives you the chance to build solid relationships with senior leaders and peers alike. During the programme, you’ll also:

• Participate in formal and informal training
• Connect with junior and senior mentors
• Attend dedicated networking sessions and other programme events
• Receive detailed performance feedback
• Give back to the community through volunteer events.

And if you really impress us, this could be the beginning of an incredible career. We invite top-performing, eligible summer analysts to join us as full-time Retail Banking analysts after graduation.

Retail Banking at Barclays
Join the team that designs and drives brilliant customer experience across Barclays. It’s where we delve for deep understanding of our customers’ needs and ambitions. It’s where we dream up just the right products to help them along the way. It’s where we craft truly connected customer journeys, ensuring great interactions at every single touchpoint. And it’s where we keep our eyes on the future, shaping what the best customer experiences will look like for years to come.

What we're looking for?
To be considered for this programme, you must be in your penultimate or final year of university.

Ideally, you would also have enthusiasm, drive and an aptitude for identifying opportunities and solving problems for clients, and be an ambitious problem-solver

Working in Sunderland

Whilst our fantastic office facilities in Sunderland will make you want to come to the office to work every day, we are currently operating in a hybrid working environment, meaning that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in.

It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Purpose of the role
To participate in the day-to-day activities of the retail banking division providing insights and expertise that help senior colleagues make informed decisions, develop new products and services, and identify new market opportunities

Accountabilities
· Execution of small research projects, research to support strategic decision making, preparation of presentations and reports to communicate research findings, collaboration with senior management to implement research findings for retail banking.
· Collaboration with cross-functional teams to support business initiatives.
· Participation in training and development programs to enhance skills and knowledge.
· Identification of opportunities, development of business cases, management of the deployment and launch of new products and services for retail banking.
· Management of client relationships and provision of customer service support to clients and customers, under steadily decreasing supervision, responding to questions about products and services, processing of transactions, and resolution of customer complaints.
· Management of the development and implementation of financial models and strategies that support in decision making for retail banking.
· Training and mentoring of junior colleagues.


Analyst Expectations
· Will have an impact on the work of related teams within the area.
· Partner with other functions and business areas.
· Takes responsibility for end results of a team’s operational processing and activities.
· Escalate breaches of policies / procedure appropriately.
· Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
· Advise and influence decision making within own area of expertise.
· Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
· Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
· Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
· Make evaluative judgements based on the analysis of factual information, paying attention to detail.
· Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
· Guide and persuade team members and communicate complex / sensitive information.
· Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.


All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.