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What will you be doing?

Barclays Services LLC seeks AVP, Lead Fraud Analyst in Wilmington, DE (multiple positions available):

1. Provide data driven analytics for the management of Fraud decision strategy.

2. Maximize the performance of Fraud risk systems, toolkits and associated data and processes to contribute directly to the proactive detection of fraud and the reduction of fraud losses.

3. Manage fraud rules and models to optimize effectiveness of Fraud strategies and policies across all or one of the areas including application, authorization and authentication channels covering all fraud types for Barclays US card and loan products, as needed.

4. Partner closely with technical and strategy teams to develop and prioritize initiatives and resources to maximize existing capabilities.

5. Partner closely with modelling teams to introduce new effective models into the system.

6. Partner closely with governance and control teams to ensure proper documentation, risk ratings and controls in place for all rule and model executions.

7. Escalate identified risks, which may result in unacceptable fraud controls and losses.

8. Provide support, including analysis, to various Strategic Fraud initiatives outlined by the business and Fraud Strategy leadership for the managed area.

9. May telecommute.

Purpose of the role

To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. 

Accountabilities

• Execution of customer query support, including credit card inquires, account management and case resolution related to suspected fraud.
• Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud.
• Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies.
• Support teams within the business operations function as needed, including risk management, compliance, and customer care.
• Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities.
• Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement.
• Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents.

Assistant Vice President Expectations

• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.